Technical Service System Administrator

Becton Dickinson; Gurugram District; Vor Ort; INR 900.000 - 1.400.000; Vollzeit

Zusammenfassung

Becton Dickinson is seeking a technically adept IT Services & SAP administrator to provide daily operational support for ServiceMax, SAP, and related systems in Gurgaon, India. You will coordinate with global teams, maintain data quality, and develop SOPs and training materials.

The role emphasizes end-to-end service process support, interface troubleshooting, and KPI reporting using Power BI. A strong IT background and excellent English communication are required.

Qualifikationen

• University degree (IT / Technical related)
• Excellent English communication (written & verbal)
• Hands-on experience supporting SAP service and inventory processes (CS/SM, SD, MM, CRM)
• Experience with ServiceMax or similar service management platforms
• Experience troubleshooting system integrations and interfaces
• Understanding of master data management & data quality
• Ability to create SOPs, work instructions & training materials
• Strong analytical and problem-solving with attention to details
• Proactive, customer-focused and collaborative across time zones
• Proficiency with Power BI and Microsoft Office

Aufgaben

• Provide daily operational support for Technical Service applications (SAP, ServiceMax, TrackWise) and related systems
• Assist user access management, troubleshooting, and general sys admin tasks
• Serve as technical support contact for Global Super Users; coordinate with TGS/TCS and IT
• Monitor and troubleshoot SAP-ServiceMax interfaces incl. service orders, billing, contracts
• Support end-to-end service processes: case mgmt, work orders, spare parts logistics
• Maintain data accuracy via master data governance & quality checks
• Create and maintain SOPs, system instructions, and training materials
• Deliver user training and drive system adoption during changes
• Support reporting/KPI management via ServiceMax, SAP, Power BI
• Identify recurring issues and opportunities for system improvements
• Participate in continuous improvement projects and enhancements

Kenntnisse

SAP service & inventory processes

ServiceMax

TrackWise

Power BI

Data governance & quality

Technical documentation

Communication across time zones

MS Office

Ausbildung

University degree in IT/Technical field

Tools

SAP

ServiceMax

TrackWise

Power BI

Jobbeschreibung

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Main responsibilities will include:

• Provide daily operational support for Technical Service applications, including SAP, ServiceMax, TrackWise, and connected systems.
• Support user access, system troubleshooting, issue resolution, and general system administration activities.
• Serve as a technical support contact for Global Super Users, facilitating communication and coordination with TGS/TCS and IT teams.
• Monitor and troubleshoot system interface errors between SAP and ServiceMax, including service orders, billing, contracts, warranties, equipment, inventory, and master data.
• Support end-to-end service processes, including service case management, work orders, spare parts logistics, and inventory transactions.
• Maintain data accuracy and integrity through master data governance, data quality checks, and issue resolution.
• Create and maintain SOPs, system work instructions, job aids, and training materials to support global users.
• Deliver user training and support system adoption during enhancements, releases, and process changes.
• Support reporting and KPI management through ServiceMax, SAP, Power BI, and other reporting tools.
• Identify recurring issues and improvement opportunities to enhance system reliability, efficiency, and user experience.
• Participate in continuous improvement projects and system enhancement initiatives.

Skills and Qualifications

University degree (IT /Technical related) Excellent written and verbal communication skills in English. Hands‑on experience supporting SAP service and inventory processes, including CS/SM, SD, MM, and CRM modules. Experience supporting ServiceMax or similar service management platforms, including work order and service processes. Experience troubleshooting system integrations and resolving interface‑related issues. Understanding of master data management and data quality practices. Ability to create technical documentation, SOPs, work instructions, and training materials. Strong analytical and problem‑solving skills with attention to operational details. Strong communication skills with the ability to collaborate with global teams across time zones. Proactive, customer‑focused, and solution‑oriented mindset. Ability to adapt to changing business priorities and evolving system environments. Proficiency with Microsoft Office and reporting tools such as Power BI.

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth‑centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. Become a maker of possible with us! At BD, we prioritize on‑site collaboration because we believe it fosters creativity, innovation, and effective problem‑solving, which are essential in the fast‑paced healthcare industry. For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer.

We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do.

We welcome people with the imagination and drive to help us reinvent the future of healthcare.

At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture.

Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer.

We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

IND Gurgaon - Aurbis Summit

Additional Locations

SGP

The Strategy Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state‑of‑the‑art technology and cutting‑edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.