Technical Service System Administrator

BD; Gurugram District; In loco; INR 800.000 - 1.200.000; Tempo pieno

Descrizione del lavoro

BD is a leading global medical technology company seeking an IT Service & SAP Support specialist in Gurgaon, India. You will support SAP, ServiceMax, TrackWise, and related systems to ensure reliable service operations and data quality.

You will collaborate with global teams, create SOPs and training materials, and contribute to continuous improvement while enabling accurate KPI reporting through Power BI and SAP integrations.

Competenze

• University degree in IT/Technical field.
• Experience supporting SAP service and inventory processes (CS/SM, SD, MM, CRM).
• Hands-on with ServiceMax or similar service management platforms.
• Experience troubleshooting system integrations and data quality practices.

Mansioni

• Provide daily operational support for Technical Service applications (SAP, ServiceMax, TrackWise).
• Assist user access, troubleshooting, and system administration tasks.
• Coordinate with Global Super Users and IT teams.
• Monitor SAP-ServiceMax interfaces including service orders, billing, contracts and inventory.
• Support end-to-end service processes and spare parts logistics.
• Maintain data accuracy through master data governance and quality checks.
• Create SOPs, job aids, and training materials for global users.
• Deliver user training and support system adoption during changes.
• Assist with reporting and KPI management via ServiceMax, SAP, Power BI.
• Identify recurring issues and drive continuous improvement projects.

Conoscenze

SAP Service & Inventory

ServiceMax

TrackWise

Power BI

Data governance

Documentation

English communication

Global collaboration

Formazione

University degree in IT/Technical

Strumenti

Power BI

TrackWise

CRM modules (CS/SM/SD/MM)

Descrizione del lavoro

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Main responsibilities will include:

• Provide daily operational support for Technical Service applications, including SAP, ServiceMax, TrackWise, and connected systems.
• Support user access, system troubleshooting, issue resolution, and general system administration activities.
• Serve as a technical support contact for Global Super Users, facilitating communication and coordination with TGS/TCS and IT teams.
• Monitor and troubleshoot system interface errors between SAP and ServiceMax, including service orders, billing, contracts, warranties, equipment, inventory, and master data.
• Support end-to-end service processes, including service case management, work orders, spare parts logistics, and inventory transactions.
• Maintain data accuracy and integrity through master data governance, data quality checks, and issue resolution.
• Create and maintain SOPs, system work instructions, job aids, and training materials to support global users.
• Deliver user training and support system adoption during enhancements, releases, and process changes.
• Support reporting and KPI management through ServiceMax, SAP, Power BI, and other reporting tools.
• Identify recurring issues and improvement opportunities to enhance system reliability, efficiency, and user experience.
• Participate in continuous improvement projects and system enhancement initiatives.

Skills and Qualifications

• University degree (IT /Technical related)
• Excellent written and verbal communication skills in English.
• Hands-on experience supporting SAP service and inventory processes, including CS/SM, SD, MM, and CRM modules.
• Experience supporting ServiceMax or similar service management platforms, including work order and service processes.
• Experience troubleshooting system integrations and resolving interface-related issues.
• Understanding of master data management and data quality practices.
• Ability to create technical documentation, SOPs, work instructions, and training materials.
• Strong analytical and problem-solving skills with attention to operational details.
• Strong communication skills with the ability to collaborate with global teams across time zones.
• Proactive, customer-focused, and solution-oriented mindset.
• Ability to adapt to changing business priorities and evolving system environments.
• Proficiency with Microsoft Office and reporting tools such as Power BI.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

IND Gurgaon - Aurbis Summit

Additional Locations

SGP The Strategy