Technical Service Representative

Kornferry; Jamshedpur; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Kornferry is seeking a qualified individual for a position in Jamshedpur, India, focused on developing sustainable relationships with OEM customers across various sectors such as Trucks and Railways. The role involves technical service to key accounts and project implementation/monitoring.

The ideal candidate will have a graduate degree in Chemical Engineering or related fields and possess 3-6 years of relevant industry experience. Strong communication skills and proficiency in MS Office are essential.

Qualifications

• 3-6 years experience in the industrial coating industry.
• Knowledge of paint formulation and paint application processes is preferred.
• Experience in a global environment is a plus.

Responsibilities

• Develop and maintain relationships with OEM customers.
• Provide technical service to key OEM accounts.
• Implement and monitor OEM-related projects.

Skills

Customer relationship management

Technical service expertise

Problem-solving skills

Analytical skills

Communication skills

Education

Graduate degree in Chemical Engineering/Paint Technology/PG in Chemistry

Tools

MS Office

Job description

Essential Functions

• Development of sustainable relationships at different levels of OEM customer (Bus, Tipper, Trucks, 2W/3W, Railways).
• Providing technical service to the Key OEM accounts.
• Implementation / Monitoring / Coordination of OEM related projects.
• Conducting trials and establishing new products on customer line with the help of Technology team.
• Adding New Product approvals at OEM
• Process implementation & standardization at customers line.
• Conducting / organizing various Trainings & audits at various OEMs and vendors of OEM.
• Handling trouble shooting activities related to product & Colors.
• Developing Standard operating processes on customer line.

Qualifications

• Graduate degree in Chemical Engineering/ Paint Technology/PG in Chemistry.
• Experience working in a global environment a plus.
• Knowledge of paint formulation and Paint application processes- Preferred.
• Must possess at least 3-6 years of experience in Industrial coating industry with proven track record to include a combination of technical, process and commercial roles.
• Ability to influence customers and establish strong customer relationships.
• Proven problem-solving and analytical skills with data-based decision-making capability.
• Ability to understand customer needs and translate them into product offerings / solutions.
• Strong communication skills along with Proficiency in MS Office is a must with presentation skill.
• Ability to collaborate and build teamwork is essential.