Technical Service Engineer - Pune (Building Material)

Walplast Products Pvt. Ltd.; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

A construction materials company is seeking an Executive/Sr. Executive for Technical Services in Pune to assist in product training and demonstrations. The role involves engaging with customers, managing complaints, and conducting market intelligence. Candidates should have a strong understanding of building materials and construction chemicals. This position aims to enhance technical credibility and provide crucial support to dealers and internal teams.

Qualifications

• Understanding of building materials and construction chemicals is essential.
• Ability to conduct product demonstrations and trainings effectively.
• Experience in managing customer interactions and feedback.

Responsibilities

• Conduct product trainings for dealers and influencers.
• Support product demonstrations at project sites.
• Assist in resolving customer complaints.
• Track and report competitor activities in the market.
• Conduct technical events for stakeholders.

Skills

Product training assistance

Product demonstrations

Customer engagement

Complaint resolution

Market intelligence

Technical reporting

Job description

Position - Executive/ Sr. Executive - Technical Services

Location - Pune

Product Knowledge - Building Material and Construction Chemical

• Training Support: Assist in conducting product trainings for dealers, influencers, and internal teams under the guidance of senior technical executives.
• Product Demonstrations: Support field-level demonstrations and application trials at project sites and dealer counters.
• Influencer Activities: Participate in CRM and loyalty programs for contractors, painters, and applicators; assist in gathering feedback and ensuring engagement
• Complaint Management: Support resolution of customer complaints by collecting site data and coordinating with the quality team.
• Product Testing: Assist in blind product testing, field performance reviews, and documentation of product feedback.
• Technical Events: Help organize technical meets, product awareness sessions, and seminars for architects, engineers, and contractors.
• Market Intelligence: Track competitor products, application techniques, and new trends in the construction chemical space.
• Reporting: Maintain basic reports and daily activity logs as per the company’s technical reporting system.
• Customer Interaction: Visit project sites and customer locations to support product queries and strengthen technical credibility.