Technical Service Engineer

Span Healthcare; New Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

Span Healthcare in Delhi is seeking a technically skilled Technical Service Engineer to handle troubleshooting, installation, preventive maintenance and calibration of Blood Bank Equipment.

You will manage AMC/CMC contracts, prepare service and maintenance reports, invoices, and coordinate with customers for payments and scheduling. Diploma/ITI in electronics or biomedical engineering preferred.

Qualifications

• Diploma / ITI / degree in electronics, electrical, biomedical engineering or related field.
• Experience with servicing of laboratory or Blood Bank equipment preferred.
• Good communication and customer coordination skills.
• Ability to manage service documentation, invoicing and payments.

Responsibilities

• Troubleshooting, repair of blood bank equipment including Platelet Agitators, Plasma Thawing Baths, Deep Freezers, and other Blood Banking Equipment.
• Installation, servicing, preventive maintenance, and calibration of Blood Bank Equipment.
• AMC/CMC service documentation, maintenance reports, calibration certificates, invoice submission, and payment follow-ups with customers.
• Coordinate with customers for service requests, preventive maintenance schedules, equipment breakdowns, and payments.
• Prepare and submit preventive maintenance and service reports.
• Provide calibration certificates to customers.

Skills

Equipment troubleshooting

Preventive maintenance

AMC management

CMC management

Calibration

Invoice submission

Payment follow-up

Customer coordination

Service documentation

Education

Diploma / ITI / Degree in Electronics or Biomedical Eng.

Job description

Role & responsibilities

We are looking for a technically skilled and responsible Technical Service Engineer to handle: -

1. Troubleshooting, repair of the blood bank equipments including Platelet Agitators, Plasma Thawing Baths, Deep Freezers, and other Blood Banking Equipment.

2. Installation, servicing, preventive maintenance, and calibration of Blood Bank Equipment

3. AMC/CMC service documentation, maintenance reports, calibration certificates, invoice submission, and payment follow-ups with customers.

Required skills

1. Equipment Repair & Troubleshooting: Diagnose technical issues and carry out repair and servicing of Blood Bank Equipment, including Platelet Agitators, Plasma Thawing Baths, Deep Freezers, and other related equipment, primarily Hemer Make.

2. Preventive Maintenance: Perform scheduled preventive maintenance (PM) visits for equipment covered under AMC/CMC contracts and ensure proper functioning of the equipment.

3. AMC/CMC Management: Coordinate and execute service activities related to Annual Maintenance Contracts (AMC) and Comprehensive Maintenance Contracts (CMC).

4. Maintenance Reports: Prepare and submit preventive maintenance reports, service reports, and other required technical documentation after each service visit.

5. Calibration & Certification: Perform equipment calibration as per applicable requirements and provide calibration certificates to customers.

6. Invoice Submission: Submit AMC/CMC and preventive maintenance-related invoices to customers on time.

7. Payment Follow-up & Collection: Follow up with customers for pending AMC/CMC payments, service invoices, and payment collection.

8. Customer Coordination: Coordinate with customers regarding service requests, preventive maintenance schedules, equipment breakdowns, and pending payments.

9. Service Documentation: Maintain proper records of equipment servicing, repair history, calibration certificates, PM reports, and AMC/CMC documentation.

Preferred candidate profile

• Diploma / ITI / Degree in Electronics, Electrical, Biomedical Engineering, or a related technical field.
• Practical knowledge of servicing of laboratory, medical, or Blood Bank Equipment will be preferred.
• Good communication and customer coordination skills.
• Ability to handle service documentation, invoice submission, and payment follow-ups.