Technical Researcher-1

TVH Group; Pune District; On-site; INR 500,000 - 700,000; Full time

Job summary

TVH Group is seeking a Technical Researcher to support the Technical & Electronics department in Pune. The role involves looking up and advising on parts specifications, addressing customer technical questions, and providing direct technical support to sales teams and internal stakeholders.

You will analyze parts samples for quality, manage item relations, update product data, and contribute to the technical knowledge base while staying abreast of industry trends and new technologies.

Qualifications

• Look up and advise on technical specifications of parts within defined guidelines.
• Provide in-depth technical support to sales teams and internal stakeholders.
• Maintain and update product-related data and part information.

Responsibilities

• Look up and advise on technical specifications (reference numbers, alternatives) of parts.
• Address customer technical questions to facilitate sales and support teams.
• Handle customer claims/complaints with detailed technical responses.
• Analyze samples of parts to ensure quality standards and report findings.
• Create item relations, assign category IDs, and update product data.
• Support data analysis and contribute to knowledge base expansion.
• Build and maintain technical capabilities with up-to-date industry trends.

Skills

Parts lookup

Technical specs

Customer support

Data management

QA analysis

Tools

Cojali

Jaltest

Job description

Technical Researcher-1DepartmentTechnical & ElectronicsLocation* PunePost date16 Sep, 2026Job ID#JR106899Share the jobApply here!Technical & Electronics\"Look up and advise on technical specifications of parts and create relations (crosses) with other items for the clearly defined product and / or brand range and address customer technical questions in order to facilitate the sales process and to provide direct technical support to sales teams, Product Development and other internal stakeholders. Technical Support / Lookup - Look up and advise on technical specifications (such as reference numbers, alternatives, etc.) of parts for the clearly defined product and / or brand range and address customer technical questions, within clear guidelines, in order to facilitate the sales process and to provide direct technical support to sales teams, product development teams and other internal stakeholders. Escalates look up questions if required. Customer Claims / Complaints - Receive, assess, respond to, and follow up complex/technical client requests and provide in-depth technical support related to part identification and insights and follow up on requests related to products/brands, ensuring timely, accurate, and comprehensive customer support, contributing to customer retention and satisfaction. Manage requests, while providing customer need identification second-line support for TVH tools (such as Cojali, Jaltest hardware and software). Sample Analysis / QA - Analyze samples of parts for the clearly defined product and / or brand range to review whether they meet the set quality standards and advise/report out to the relevant internal stakeholders. Item management - Create relations (crosses) with other items, assign category IDs to newly created items and update technical information and product-compliance information for the assigned products and / or brands, in line with specific procedures in order to maintain the lifecycle of the assigned product / brand items. Data Management - Maintain and update product-related data, ensuring accuracy and consistency within the organization's systems. Assist in data analysis and reporting to support product and brand development efforts. (Personal) Capability Building - Acquire and maintain sound technical knowledge for the of parts for the clearly defined product and / or brand range . Stay up-to-date with relevant technologies, industry trends, and product specifications. Contribute to the maintenance and expansion of the organization's technical knowledge base. Projects - Participate in assigned projects (related to technical advice), in accordance with project management guidelines, to contribute to the effectiveness and realization of projects.\"