Technical Researcher-1

TVH; Maharashtra; On-site; INR 350,000 - 550,000; Full time

Job summary

TVH is seeking a technically adept support professional in Maharashtra to look up and advise on part specifications, answer customer questions, and provide second-line support for TVH tools. You will analyze samples for quality and help maintain the product data lifecycle across internal systems.

You will contribute to data analysis, reporting, and ongoing capability building, staying current with industry trends to enhance knowledge bases and support cross-functional teams.

Responsibilities

• Look up and advise on technical specifications (e.g., reference numbers, alternatives) of parts for defined product/brand range to support sales
• Address customer technical questions and provide direct technical support to sales teams, product development teams and other internal stakeholders; escalate lookups when required
• Receive, assess, respond to and follow up on complex/technical client requests related to part identification and insights; provide second-line support for TVH tools
• Analyze samples of parts to verify conformity with quality standards and report findings to relevant stakeholders
• Create relations (crosses) with other items, assign category IDs and update technical and product-compliance information to manage lifecycle
• Maintain and update product-related data across the organization's systems for accuracy and consistency
• Assist in data analysis and reporting to support product and brand development efforts
• Acquire and maintain sound technical knowledge of parts for defined product/brand range; stay updated on technologies and trends
• Participate in projects related to technical advisory to contribute to effectiveness and outcomes

Job description

\"Look up and advise on technical specifications of parts and create relations (crosses) with other items for the clearly defined product and / or brand range and address customer technical questions in order to facilitate the sales process and to provide direct technical support to sales teams, Product Development and other internal stakeholders.

Technical Support / Lookup

Look up and advise on technical specifications (such as reference numbers, alternatives, etc.) of parts for the clearly defined product and / or brand range and address customer technical questions, within clear guidelines, in order to facilitate the sales process and to provide direct technical support to sales teams, product development teams and other internal stakeholders. Escalates look up questions if required.

Customer Claims / Complaints

Receive, assess, respond to, and follow up complex/technical client requests and provide in-depth technical support related to part identification and insights and follow up on requests related to products/brands, ensuring timely, accurate, and comprehensive customer support, contributing to customer retention and satisfaction. Manage requests, while providing customer need identification second-line support for TVH tools (such as Cojali, Jaltest hardware and software).

Sample Analysis / QA

Analyze samples of parts for the clearly defined product and / or brand range to review whether they meet the set quality standards and advise/report out to the relevant internal stakeholders.

Item management

Create relations (crosses) with other items, assign category IDs to newly created items and update technical information and product-compliance information for the assigned products and / or brands, in line with specific procedures in order to maintain the lifecycle of the assigned product / brand items.

Data Management

Maintain and update product-related data, ensuring accuracy and consistency within the organization's systems.

Assist in data analysis and reporting

Assist in data analysis and reporting to support product and brand development efforts.

(Personal) Capability Building

Acquire and maintain sound technical knowledge for the of parts for the clearly defined product and / or brand range.

Stay up-to-date with relevant technologies, industry trends, and product specifications.

Contribute to the maintenance and expansion of the organization's technical knowledge base.

Projects

Participate in assigned projects (related to technical advice), in accordance with project management guidelines, to contribute to the effectiveness and realization of projects.