Technical Project Manager

Synerax; India; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Synerax Cloud Technologies Private Limited is seeking a Technical Project Manager to lead delivery and engagement management. You will own end-to-end project delivery, monitor health metrics, and proactively manage risks while expanding account value.

The role requires strong stakeholder management and proficiency with PM tools and Salesforce delivery. You will collaborate with sales and practice leadership to identify expansion opportunities and support pre-sales efforts.

Qualifications

• 8+ years IT project/program management with client-facing experience.
• Delivery across full lifecycle: scope, cost, schedule, risk, and stakeholder management.
• Agile/hybrid delivery (Scrum, Kanban, SAFe)
• Experience on Salesforce ecosystem or comparable enterprise SaaS/CRM delivery
• Proven ability to expand account scope and secure renewals
• Executive-level stakeholder management
• PM tooling fluency (Jira, MS Project, Smartsheet) and AI-assisted reporting
• Excellent written and verbal communication

Responsibilities

• Own end-to-end delivery across the full project lifecycle using Agile, hybrid, or waterfall methods.
• Provide KPI-based health checks and transparent reporting to client and internal leadership.
• Identify and mitigate risks with preventive and corrective actions.
• Coordinate business and technical delivery teams.
• Utilize AI-assisted tooling to run a leaner PMO.

Skills

Delivery leadership

Engagement management

Agile delivery

Scrum

Kanban

SAFe

Salesforce

Jira (PM tooling)

MS Project

Smartsheet

Executive stakeholder management

Tools

Jira

MS Project

Smartsheet

Job description

Job Description: Role Overview

We are looking for a Technical Project Manager who operates as a delivery leader as well as engagement manager. Thisperson will be accountable not only for on-time, on-budget, on-quality delivery, but for the health, expansion, andlong-term value of the account itself.

Key Responsibilities

Engagement Leadership & Delivery Ownership

• Own end-to-end delivery of the projects across the full project lifecycle, using Agile, hybrid, or waterfall methodologiesas fit for the engagement.
• Run a KPI-based project health and status model, with proactive, transparent reporting to both the client and internalleadership.
• Identify, own, and mitigate project and program risks proactively, with clear preventive and corrective action plans.
• Facilitate close coordination between business and technical delivery teams.
• Operate within defined governance frameworks and delivery methodology standards, while using AI-assisted deliverytooling (status reporting, resource forecasting, risk flagging) to run a leaner, faster-moving PMO.

Project/Engagement Anchoring

• Act as the primary relationship owner for the account by building trusted relationships with client stakeholders.
• Proactively identify opportunities to expand scope and value within the account like new workstreams, adjacentservices or renewals. Working closely with sales and practice leadership to convert them.
• Support pre-sales activity for scope and commercial proposals on new and expansion work, including client-facingpresentations and solution framing.
• Oversee the financial health of the engagement along with the delivery health. Responsible for utilization, scope-change/change-order management and resource utilisation.
• Serve as the single point of escalation and accountability for the client, resolving grievances and issues directly ratherthan deflecting them.

Governance, Team & Stakeholder Leadership

• Lead structured discovery, data-gathering, and analysis (including process mapping) to translate business cases intoactionable project scope, phasing, and benefits tracking.
• Lead change management and client-facing communication through implementation challenges, building genuine jointownership with the client's own project team rather than an us-vs-them dynamic.
• Manage and mentor project team members and direct reports, building bench strength and delivery capability forfutureengagements.
• Contribute to resourcing and staffing decisions for the account, working closely with delivery leadership on capacityplanning.

Documentation Ownership & Quality

• Own the creation, accuracy, and version control of core project artifacts such as SOWs, project plans, RAID logs,status reports, meeting minutes, and change-order documentation to ensure they're audit-ready at any point in theengagement.
• Establish and enforce documentation standards and templates across the account, so deliverables are consistentwhether produced by the PM, technical leads, or client-facing consultants.
• Review technical and functional documentation (solution designs, test plans, release notes) for completeness andclient-readiness before it goes out.

Must-Have Skills & Experience

• 8+ years in IT project/program management, with at least 2–3 years operating in a client-facing engagement oraccount management capacity.
• Proven delivery track record across the full project lifecycle, initiation through close including scope, cost,schedule, risk, and stakeholder management.
• Hands-on Agile/hybrid delivery experience (Scrum, Kanban, or SAFe) comfortable adapting methodology to fiteach engagement.
• Experience on Salesforce ecosystem or comparable enterprise SaaS/CRM platform delivery able to speakcredibly to technical delivery teams.
• Demonstrated project finance health exposure has owned or directly contributed to expanding account scopeand value, securing renewals, or shaping pre-sales proposals.
• Executive-level stakeholder management experience comfortable running conversations with client leadership.
• PM tooling fluency Jira, MS Project, Smartsheet, or equivalent plus comfortable adopting AI-assistedPM/reporting tools.
• Excellent written and verbal communication able to translate technical delivery status into a business narrativea client executive will actually read.

Good-to-Have Skills & Experience

• PMP, PgMP, PMI-ACP, or SAFe certification
• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM).
• Salesforce certifications
• Experience in a Salesforce/CRM systems integrator or consulting environment
• Experience with managed services or post-go-live support engagement models
• Exposure to AI/automation-driven delivery practices
• Industry vertical depth

Job code JOB-0022 posted 23 Oct 2026. Synerax never charges candidates.