Technical Project Consultant

Optum India; Bengaluru; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Optum India is seeking an experienced ITSM Analyst to support 3rd party vendor applications within a healthcare IT setting. You will help manage change, incident and problem workflows, coordinate with vendors, and ensure ITIL-aligned service delivery.

Ideal candidates bring 5+ years of ITSM experience, proficiency with ServiceNow, and strong communication skills to collaborate across stakeholders and team members in a dynamic environment.

Qualifications

• Bachelor’s degree in Computer Science, IT, Business, or related field.
• 5+ years of experience supporting 3rd party vendor applications or healthcare IT environments.
• Experience developing end-user knowledge articles and end-user aids.
• Experience using ITSM tools (e.g., ServiceNow) and ITIL processes.
• Strong written and verbal communication skills; ability to work with diverse stakeholders.

Responsibilities

• Supports security vulnerability remediation planning and security enhancement requirements related to 3rd party vendor products.
• Assist with product patching/upgrades and lifecycle management.
• Document application change management and maintain technical documentation.
• Ensure optimal performance of applications and adherence to ITIL processes.
• Provide product support following defined ITSM workflows and change management.
• Collaborate with vendors and internal teams to address product issues and drive improvements.
• Leverage IT and AI tools to streamline workflows and automate repetitive tasks.

Skills

ITSM Tools & ITIL

ServiceNow

Stakeholder Collaboration

Time Management

Written & Verbal Communication

Problem Solving

Education

Bachelor’s degree in Computer Science / IT or related field

Tools

ServiceNow

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Supports security vulnerability remediation planning and security enhancement requirements related to 3rd party vendor products, collaborating with vendors, technical teams and stakeholders to execute on requirements
• Assist with product patching/upgrades
• Contribute to product tech requirements and product lifecycle discovery
• Documents application change management
• Familiar with industry standard requirements related to data, security, and compliance in an ASC setting
• Ensure optimal performance of applications
• Provide product support according to defined support models, following identified process and workflows related to Issue, Request and Change Management
• Assist with development, review and execution of application test plans as it relates to change management
• Understanding of vendor support models and Master Service Agreement as it relates to SCA for 3rd party vendor products and interfaces
• Assist with remediation of product risk assessments and audit review findings
• Application of ITSM/ITIL standards to deliver consistent practices to achieve service excellence
• Collaborate and Support IT performance improvement initiatives
• Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

• Bachelor's degree in Computer Science, IT, Business, or other related field, or Business or other related field
• 5+ years of experience supporting 3rd party vendor applications or implementation of 3rd party vendor solutions in a healthcare environment
• 5+ years developing support documentation, Knowledge articles, and end user job aids
• Experience collaborating with stakeholders, vendors, leaders and other technical teams to address product technical issues
• Experience using ITSM Tools (i.e., ServiceNow) and ITIL processes
• Driven to understand and learn innovative technologies
• Proven exceptional time management and organizational skills, with the ability to manage multiple efforts concurrently
• Proven collaborative approach with the ability to work on a team or independently
• Proven solid written and verbal communication skills
• Demonstrates critical thinking and problem solving

Preferred Qualification

• Experience in Healthcare IT supporting 3rd party product/technology solutions

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.