Product Manager - Partnerships (Lending)

Snapmint; Gurugram District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Snapmint in Gurgaon is seeking a Manager – TPM - Partnerships to own the BAU health of live partner integrations, coordinate with internal engineering, and act as the single-threaded owner for all tech-facing partner interactions.

The role requires strong API knowledge, ability to drive resolution, and capability to engage CXO-level stakeholders at banks and fintech partners; you will lead product enhancements with engineering and ensure timely communication.

Qualifications

• Strong experience in API-based integrations and troubleshooting
• Ability to triage tech issues and coordinate with engineering teams
• Proven track record in product debugging and stakeholder communication
• Experience engaging CXO-level partners and managing multiple partnerships

Responsibilities

• Own end-to-end BAU for live partner integrations, triage issues, coordinate with engineering, and close faults within defined TAT.
• Lead debugging on integration failures, API mismatches, and data discrepancies with RCA ownership.
• Act as primary external interface for tech/product matters with banks and integration partners.
• Drive product enhancements with internal engineering teams from requirements to delivery milestones.
• Ensure milestone visibility and proactive risk management across integration workstreams.

Skills

API-based integrations

Tech issue triaging

Product debugging

Stakeholder management

Written and verbal communication

Excel

Education

Bachelor's degree in Engineering, Computer Science or equivalent

MBA/PGDM preferable

Tools

JIRA

Excel

Job description

Founded by serial entrepreneurs from IIT Bombay, Snapmint is challenging the way banking is done by building the banking experience from the ground up. Our first product provides purchase financing at 0% interest rates to 300 million banked consumers in India who do not have credit cards — using instant credit scoring and advanced underwriting systems. We look at hundreds of variables, far beyond traditional credit models. With real-time credit approval, seamless digital loan servicing, and repayments technology, we are revolutionising the way banking is done for today's smartphone-wielding Indian. https://snapmint.com/

Leadership

Nalin, Anil and Abhineet are IIT Bombay alumni and serial entrepreneurs. Their success stories include — Oyo, Ola, Holachef, Inrea, and Sodel Solutions. Since 2008, the focus has been on solving big data problems, "real-time" predictive technologies and algorithms — primarily in AdTech, Consumer Marketing, Media, and growing eCommerce brands.

Role Overview

This is a product-aware, technically grounded role that sits within the Partnerships team. The Manager – TPM - Partnerships will own the BAU health of live partner integrations from a product and technology standpoint — resolving issues fast, tracking enhancements from sprint to delivery, and acting as the single-threaded owner for all tech-facing partner interactions. This role will require equal comfort engaging internal engineering teams and external partner stakeholders at the CXO level.

Location: Gurgaon

Working Days: Monday – Friday

Key Responsibilities

• Own end-to-end BAU product and tech issue resolution for all live partner integrations — triage incoming issues, coordinate with internal engineering, and close every issue within defined TAT with no unresolved critical bugs impacting live business.
• Lead debugging efforts on integration failures, API mismatches, and data discrepancies in partnership with engineering; own the RCA process and ensure permanent fixes over workarounds.
• Act as the primary external interface for tech and product matters with banks and other integration counterparts — ensuring clear, structured, and timely communication at all stages.
• Drive product enhancements in partnership with Snapmint's internal engineering teams — from requirement definition through sprint planning to delivery milestones and post-launch validation.
• Own phased progress visibility — ensure all integration workstreams have defined milestones, timelines, and owners, and proactively flag risks before they become blockers.

Required Qualifications

Education:

• Bachelor's degree in Engineering, Computer Science or equivalent
• MBA/PGDM from a tier-1 or 2 institute preferred, with specialisation in product, technology, or operations

Years of Experience:

• 3–6 years of total experience
• At least 3 years in a TPM, product operations, tech partnership, or integration management role — preferably in fintech, payments, lending, banks, or NBFCs

Hands-On Skills

• Strong working knowledge of API-based integrations, tech issue triaging, and product debugging in a business context — able to read and interpret API logs, identify failure points, and communicate clearly with engineering teams.
• Ability to manage multiple live partner relationships simultaneously with high attention to detail, structured follow-through, and zero tolerance for open-ended escalations.
• Comfortable engaging CXO and senior stakeholders at partner banks and TPAPs to drive accountability and resolution.
• Proficient in Excel, JIRA, or equivalent tools for sprint tracking, issue management, and operational reporting.
• Clear and structured written and verbal communication — for partner interactions, internal escalation documentation, and leadership reviews.
• Understanding of Credit Line on UPI, UPI payment flows, digital lending, Embedded finance or co-lending models is a strong advantage.