Technical Program Manager

GoKwik Commerce Solutions Pvt Ltd; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

GoKwik, a growth operating system for D2C brands, is seeking a Technical Program Manager to own onboarding of merchants from signed contract to live storefront. You’ll manage 20–25 onboarding programs concurrently across storefront development, integrations, checkout, and QA, building scalable processes and playbooks.

In this role you will coordinate across Product, Engineering, Design, QA, and Sales, translate business requirements into technical specs, optimize automation, and communicate

Qualifications

• 4-6 years in technical program management or related roles.
• Strong API, integrations, authentication, webhooks, and troubleshooting knowledge.
• Experience translating business requirements into technical specifications.
• Proven ability to build scalable processes and automation-led solutions.
• Excellent stakeholder, client management and communication skills.

Responsibilities

• Own end-to-end merchant onboarding against go-live timelines.
• Lead requirement gathering, scope definition and change management with merchants.
• Drive technical implementation across storefronts, integrations, and GoKwik Checkout with Engineering.
• Manage merchant communication, risks, dependencies, and blockers through go-live.
• Identify onboarding bottlenecks and build automation to eliminate manual workflows.
• Create scalable processes, templates, checklists, capacity plans, and onboarding playbooks.
• Coordinate across Product, Engineering, Design, QA, and Sales without direct authority.
• Provide portfolio visibility on timelines, risks, and outcomes to leadership.

Skills

Technical Program Management

Requirements gathering

Change management

Stakeholder management

Communication

Cross-functional collaboration

API integrations

Shopify

n8n

Zapier

Retool

JIRA

Education

Tools

Shopify

n8n

Zapier

Retool

JIRA

Payments integration

E-commerce

D2C

Job description

GoKwik is a growth operating system for D2C and eCommerce brands, helping merchants drive higher conversions, retention, and customer experience. With 15,000+ merchants and ~$2B in annual GMV processed, we are building technology that powers the next generation of digital commerce.

Why This Role Matters

As Technical Program Manager you’ll own the journey from signed merchant to live storefront, managing 20–25 onboarding programs at a time across storefront development, integrations, checkout, and QA. As the first dedicated program owner for Ratio onboarding, you’ll also build the playbook, processes, and automation needed to scale the function.

What You’ll Own

• Own end-to-end merchant onboarding against committed go-live timelines.
• Lead requirement gathering, scope definition, and change management with merchants.
• Drive technical implementation across storefronts, integrations, and GoKwik Checkout with Engineering.
• Own merchant communication, risks, dependencies, and blockers through go-live.
• Identify onboarding bottlenecks and build automation to eliminate manual workflows.
• Build scalable processes, templates, checklists, capacity plans, and onboarding playbooks.
• Drive execution across Product, Engineering, Design, QA, and Sales without direct authority.
• Provide clear portfolio visibility on timelines, risks, and outcomes to leadership.

Who You Are

• 4-6 years in technical program management, product implementation, or customer-facing delivery roles.
• Strong understanding of APIs, integrations, authentication, webhooks, and troubleshooting.
• Experience translating business requirements into technical specifications.
• Proven ability to build scalable processes and automation-led solutions.
• Strong stakeholder and client management skills, including senior stakeholders.
• Excellent communication, presentation, and cross-functional collaboration skills.
• Good to have: Shopify, payments/checkout, e-commerce, D2C, n8n/Zapier/Retool, and JIRA experience.

Why GoKwik

At GoKwik, you’ll have the opportunity to build a critical function from the ground up and directly shape how thousands of merchants experience our platform. You’ll work at the intersection of technology, eCommerce, and operations, solving complex implementation challenges while building the systems, processes, and automation that enable the business to scale.