Radio Access Network Operations Technician – 1st Line Support

Jobtailor; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jobtailor Bengaluru leads a Network Operations role focused on NOC shift activities, monitoring alarms, diagnosing faults, and coordinating incident resolution. You will work with GSM/UMTS/LTE/5G techs and ITIL processes to restore services quickly.

The candidate brings 5–8 years in telecom operations, strong communication, and the ability to perform under pressure in a 24x7 shift-based environment. This role emphasizes cross-team collaboration and rapid service restoration.

Qualifications

• Bachelor’s degree in Telecommunications or a related discipline is required.
• 5–8 years of experience in telecommunications operations or similar network support.
• Strong understanding of GSM, UMTS, LTE and 5G technologies.
• Familiarity with ITIL Incident Management framework.
• Ability to communicate technical information to diverse audiences.
• Willingness to work in a 24x7 shift-based environment.

Responsibilities

• Perform NOC shift activities and run defined operational routines.
• Monitor network alarms to identify service-affecting issues.
• Correlate alarms to incidents and manage them through resolution.
• Coordinate incident handling with engineering teams and partners.
• Provide remote fault diagnosis and recovery actions.
• Prepare shift reports and handovers, ensuring SLA adherence.
• Support service desk with call handling and ticket management.
• Escalate incidents outside first-line scope when needed.

Skills

Incident management

Communication

Stakeholder management

Collaboration

Work under pressure

English communication

Education

Bachelor’s degree in Telecommunications

Tools

RBS

BSC

RNC

SGSN

IP networks

Job description

• Perform Network Operations Centre (NOC) shift activities and execute defined operational routines
• Proactively monitor network alarms and events to identify service-affecting issues
• Correlate alarms and events to detect and accurately register incidents
• Manage incidents from detection through resolution and closure
• Analyse, diagnose and troubleshoot network faults using remote tools and interfaces
• Execute remote recovery actions through command handling and operational systems
• Coordinate incident handling to support rapid service restoration
• Escalate incidents when resolution is outside first-line support scope
• Dispatch incidents to engineering teams, suppliers and external partners
• Monitor active incidents, alarms and outstanding trouble tickets
• Support field technicians with fault diagnosis and resolution
• Prioritise and escape incidents based on impact and severity
• Manage access requests for technical sites and network facilities
• Verify network inventory consistency and communicate discrepancies
• Support operations and maintenance activities, including alarm testing and site intervention
• Prepare shift reports and conduct effective shift handovers
• Ensure adherence to SLAs and KPIs
• Support service desk activities, including call handling, email communication and ticket management

Requirements

• Bachelor’s degree in Telecommunications or a related discipline
• 5–8 years of experience in telecommunications operations or a similar network support function
• Strong understanding of GSM, UMTS, LTE and 5G technologies
• Knowledge of radio network equipment including RBS, BSC and RNC platforms
• Understanding of packet network environments including SGSN technologies
• Knowledge of PDH, SDH, Metro Ethernet and IP networks
• Experience working within an ITIL Incident Management framework
• Ability to communicate technical information to technical and non-technical audiences
• Ability to work effectively under pressure during critical network incidents
• Experience with technical IT applications and operational support systems
• Strong stakeholder management, influencing and negotiation skills
• Ability to collaborate across teams and with external partners
• Availability for a 24x7 shift-based operational environment
• Professional written and spoken English communication skills
• Basic programming or scripting knowledge
• Customer focus, innovation, accountability, collaboration, simplicity, trust and speed in delivering outcomes

Core Competencies

Demonstrates expertise in Network Operations Centre activities, incident management, and telecommunications technologies, with a strong focus on service restoration and stakeholder collaboration. Proficient in troubleshooting network faults and ensuring adherence to SLAs and KPIs in a shift-based operational environment.

Highest-signal resume keywords

• Bachelor’s Degree In Telecommunications
• 5–8 Years Of Experience In Telecommunications Operations
• Strong Understanding Of GSM, UMTS, LTE And 5G Technologies
• Experience Working Within An ITIL Incident Management Framework
• Knowledge Of Radio Network Equipment Including RBS, BSC And RNC Platforms

ATS Optimization Keywords

Hard Skills

• Network Fault Diagnosis
• Incident Management
• Remote Tools And Interfaces
• Packet Network Environments
• PDH, SDH, Metro Ethernet And IP Networks
• Basic Programming Or Scripting Knowledge
• Alarm Testing
• Operational Support Systems
• Service Restoration
• Technical Communication

Soft Skills

• Stakeholder Management
• Influencing Skills
• Negotiation Skills
• Collaboration
• Customer Focus

Industry Keywords

• Network Operations Centre
• GSM
• UMTS
• LTE
• 5G
• ITIL
• RBS
• BSC
• RNC
• SGSN