Technical Operation Specialist

Viventium; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Viventium in Chennai, India seeks a Technical Operation Specialist to support the Customer Success team, handling technical account setup, user provisioning, and platform configuration. You will work closely with Engineering and Onboarding to ensure accurate data, smooth integrations, and effective customer experiences.

The role emphasizes SQL scripting, data preparation, and cross-functional collaboration in a fast-paced SaaS environment.

Qualifications

• Bachelor’s degree in data or software engineering related field or equivalent SQL experience.
• Strong English (C1/C2) preferred.
• 2+ years in a technical product support role, SaaS startup experience ideal.

Responsibilities

• Perform account setup and configuration via database updates and manual entry.
• Add/manage users, set access levels and visibility permissions.
• Create/maintain platform facility locations and job postings.
• Configure platform features using LaunchDarkly.
• Register/configure phone numbers for SMS/texting.
• Write, update SQL scripts for bulk updates and job description changes.
• Prepare data for importing historical data into the platform.
• Triage customer issues and escalate to engineering when needed.
• Collaborate with Customer Success, Engineering, Onboarding, Training, and Technical Services.
• Identify opportunities to improve customer support and onboarding.

Skills

Excellent communication

SQL proficiency

Startup experience

Time management

Detail-oriented

Analytical thinking

Team collaboration

Self-motivation

Education

Bachelor's degree in data or software engineering

4 year college degree preferred

Tools

LaunchDarkly

Job description

Job Description:

Technical Operation Specialist

Minimum Years of Experience

2 years or proven advanced skill in SQL

Minimum Level of Education

Bachelor’s degree that is data or software engineering related and/or equivalent experience with SQL and other database related platforms.

C1 or C2 level English preferred

The Role

Working in a fast-paced, innovative environment, the Customer Support Operations Specialist role will be the backbone of the Customer Success team, managing technical aspects of account support.

Responsibilities

• Perform account setup and configuration tasks through database updates and manual entry, ensuring accuracy and completeness
• Add and manage users, configuring appropriate access levels and job visibility permissions
• Create and maintain facility locations within the platform
• Upload and configure job descriptions, including the setup of initial job postings
• Enable and manage platform features using LaunchDarkly
• Register and configure phone numbers to support SMS and texting functionality
• Update and maintain screening questions and interview templates
• Create and manage website embed snippets that allow customers to display job postings on their websites
• Update customer company profiles, including adding and managing images and key company details
• Configure and manage select third‑party integrations
• Write, update, and execute SQL scripts to perform bulk updates, including complex job description modifications
• Clean, structure, and prepare data for importing customers’ historical data into the platform
• Triage and resolve customer issues related to account setup, escalating to engineering or other teams when appropriate
• Export customer data upon request, following internal processes and guidelines
• Reactivate, transfer, or close customer accounts as requested
• Take ownership of assigned tasks, ensuring accurate tracking and updates within project management tools
• Collaborate cross-functionally with Customer Success, Engineering, Onboarding, Training, and Technical Services teams to deliver a cohesive customer experience
• Identify opportunities to enhance the customer support and onboarding experience, contributing to a culture of continuous improvement

Skills/Qualifications

• Excellent communication skills in English, both verbal and written
• Must have strong experience with SQL including writing unique scripts
• Prefer at least 2 years of experience in supporting a technical product, preferably for a SaaS startup
• Desire to work in a fast-paced start-up environment with exceptional time management skills
• Strong work ethic, integrity, and desire to succeed
• Adaptable to new initiatives & able to properly prioritize tasks
• 4 year college degree preferred
• Detail-oriented and extremely organized
• Strong analytical and problem-solving skills
• Self-motivated with proven ability to work collaboratively and independently within a team setting
• A genuine passion for software and technology