Technical Operations Specialist

Viventium Technology; Chennai District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Viventium Technology is seeking a Technical Operations Specialist to support customers by handling backend configurations, user access, and data management within a fast-paced environment.

You will collaborate with cross-functional teams to deploy features, manage integrations, and troubleshoot account setup issues, ensuring smooth customer onboarding and ongoing success.

Qualifications

• 4 years or proven advanced SQL skills and related database experience.
• Bachelor's degree in data or software engineering or equivalent with SQL exposure.
• English level C1/C2 preferred.

Responsibilities

• Perform account setup and configuration via database updates and manual entry.
• Add and manage users with appropriate access levels and permissions.
• Create and maintain facility locations within the platform.
• Upload and configure job descriptions and initial postings.
• Enable and manage platform features using LaunchDarkly.
• Register and configure phone numbers for SMS/texting support.
• Update screening questions and interview templates.
• Create website embed snippets to display jobs.
• Update customer company profiles with images and details.
• Configure and manage select third-party integrations.
• Write and run SQL scripts for bulk updates and complex edits.
• Prepare data for importing historical customer data.
• Triage and resolve customer issues, escalate when needed.
• Export customer data per internal processes.
• Reactivate/transfer/close customer accounts as requested.
• Own tasks with tracking in project management tools.
• Collaborate with Customer Success, Engineering, Onboarding, Training, and Technical Services.

Skills

Excellent communication

SQL proficiency

SaaS support experience

Time management

Integrity

Adaptability

Detail-oriented

Analytical/problem-solving

Team collaboration

Passion for software/tech

Education

Bachelor's degree in data or software engineering related field

Tools

LaunchDarkly

Job description

Technical Operations Specialist

Minimum Years of Experience

4 years or proven advanced skill in SQL

Minimum Level of Education

Bachelors degree that is data or software engineering related and/or equivalent experience with SQL and other database related platforms.

C1 or C2 level English preferred

The Role

Working in a fast-paced, innovative environment, the Customer Support Operations Specialist role will be the backbone of the Customer Success team, managing technical aspects of account support.

Responsibilities

• Perform account setup and configuration tasks through database updates and manual entry, ensuring accuracy and completeness
• Add and manage users, configuring appropriate access levels and job visibility permissions
• Create and maintain facility locations within the platform
• Upload and configure job descriptions, including the setup of initial job postings
• Enable and manage platform features using LaunchDarkly
• Register and configure phone numbers to support SMS and texting functionality
• Update and maintain screening questions and interview templates
• Create and manage website embed snippets that allow customers to display job postings on their websites
• Update customer company profiles, including adding and managing images and key company details
• Configure and manage select third-party integrations
• Write, update, and execute SQL scripts to perform bulk updates, including complex job description modifications
• Clean, structure, and prepare data for importing customers historical data into the platform
• Triage and resolve customer issues related to account setup, escalating to engineering or other teams when appropriate
• Export customer data upon request, following internal processes and guidelines
• Reactivate, transfer, or close customer accounts as requested
• Take ownership of assigned tasks, ensuring accurate tracking and updates within project management tools
• Collaborate cross-functionally with Customer Success, Engineering, Onboarding, Training, and Technical Services teams to deliver a cohesive customer experience
• Identify opportunities to enhance the customer support and onboarding experience, contributing to a culture of continuous improvement

Skills/Qualifications

• Excellent communication skills in English, both verbal and written
• Must have strong experience with SQL including writing unique scripts
• Prefer at least 2 years of experience in supporting a technical product, preferably for a SaaS startup
• Desire to work in a fast-paced start-up environment with exceptional time management skills
• Strong work ethic, integrity, and desire to succeed
• Adaptable to new initiatives & able to properly prioritize tasks
• 4 year college degree preferred
• Detail-oriented and extremely organized
• Strong analytical and problem-solving skills
• Self-motivated with proven ability to work collaboratively and independently within a team setting
• A genuine passion for software and technology