Technical Operation Specialist

Hirebridge; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Hirebridge is seeking a Technical Operation Specialist in Chennai to support Customer Success by handling technical account setup, data configurations, and platform features.

You will write SQL scripts, manage users and locations, and collaborate with engineering and onboarding teams to ensure a smooth onboarding and ongoing success for customers.

Qualifications

• 2 years or proven advanced skill in SQL.
• Bachelor's degree or equivalent with SQL/database expertise.
• English level C1/C2 preferred.
• Experience in supporting a technical SaaS product.
• Strong communication and organizational skills.

Responsibilities

• Perform account setup and configuration tasks via database updates and manual entry.
• Add and manage users, configuring access levels and visibility permissions.
• Create and maintain facility locations within the platform.
• Upload and configure job descriptions and initial postings.
• Enable and manage platform features using LaunchDarkly.
• Register and configure phone numbers to support SMS features.
• Update screening questions and interview templates.
• Create website embed snippets to display job postings on client sites.
• Update customer company profiles with images and details.
• Configure select third‑party integrations.
• Write and execute SQL scripts for bulk updates and complex changes.
• Prepare data for importing historical customer data.
• Triage and resolve account setup issues and escalate when needed.
• Export customer data per internal processes.
• Reactivate, transfer, or close customer accounts as requested.
• Take ownership of tasks and track updates in project tools.
• Collaborate with Customer Success, Engineering, Onboarding, Training, and Technical Services.

Skills

SQL proficiency

English communication

SaaS startup experience

Account setup & data handling

Problem solving

Time management

Team collaboration

Education

Bachelor's degree in data or software engineering

4-year college degree preferred

Tools

LaunchDarkly

Job description

Technical Operation Specialist

Minimum Years of Experience

2 years or proven advanced skill in SQL

Minimum Level of Education

Bachelor's degree that is data or software engineering related and/or equivalent experience with SQL and other database related platforms.

C1 or C2 level English preferred

The Role

Working in a fast-paced, innovative environment, the Customer Support Operations Specialist role will be the backbone of the Customer Success team, managing technical aspects of account support.

Responsibilities

• Perform account setup and configuration tasks through database updates and manual entry, ensuring accuracy and completeness
• Add and manage users, configuring appropriate access levels and job visibility permissions
• Create and maintain facility locations within the platform
• Upload and configure job descriptions, including the setup of initial job postings
• Enable and manage platform features using LaunchDarkly
• Register and configure phone numbers to support SMS and texting functionality
• Update and maintain screening questions and interview templates
• Create and manage website embed snippets that allow customers to display job postings on their websites
• Update customer company profiles, including adding and managing images and key company details
• Configure and manage select third-party integrations
• Write, update, and execute SQL scripts to perform bulk updates, including complex job description modifications
• Clean, structure, and prepare data for importing customers' historical data into the platform
• Triage and resolve customer issues related to account setup, escalating to engineering or other teams when appropriate
• Export customer data upon request, following internal processes and guidelines
• Reactivate, transfer, or close customer accounts as requested
• Take ownership of assigned tasks, ensuring accurate tracking and updates within project management tools
• Collaborate cross-functionally with Customer Success, Engineering, Onboarding, Training, and Technical Services teams to deliver a cohesive customer experience
• Identify opportunities to enhance the customer support and onboarding experience, contributing to a culture of continuous improvement

Skills/Qualifications

• Excellent communication skills in English, both verbal and written
• Must have strong experience with SQL including writing unique scripts
• Prefer at least 2 years of experience in supporting a technical product, preferably for a SaaS startup
• Desire to work in a fast-paced start-up environment with exceptional time management skills
• Strong work ethic, integrity, and desire to succeed
• Adaptable to new initiatives & able to properly prioritize tasks
• 4 year college degree preferred
• Detail-oriented and extremely organized
• Strong analytical and problem-solving skills
• Self-motivated with proven ability to work collaboratively and independently within a team setting
• A genuine passion for software and technology