Technical Manager - SAP Access Operations

Linde India; Kolkata Metropolitan Area; On-site; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

On-site amenities

Employee resource groups

Annual leave

Job summary

Linde India is seeking a Technical Manager to lead a high-performing team delivering SAP Access Management Services. You will own service delivery, people management, and process compliance for global IT operations, contributing to local strategy aligned with global IT goals.

Ideal candidates bring 8–12 years IT experience, 3–5+ years in people management, and exposure to offshore delivery. A bachelor’s degree is required and SAP/ITIL knowledge is preferred.

Qualifications

• Bachelor's degree or equivalent from a reputed institute.
• 8–12 years of relevant IT experience with reputed companies.
• 3–5+ years of people management experience.

Responsibilities

• Deliver global SAP Access Services with ownership and accountability.
• Manage service delivery, people, and process compliance for global IT services.
• Act as the Service and team representative with matrix reporting.
• Plan work, allocate resources, and ensure effective reporting of service performance.
• Collaborate with offshore teams and third-party vendors as needed.
• Define and improve processes in alignment with global IT strategy.

Skills

SAP Access

IT Service Delivery

People Management

Global Delivery

Education

Bachelor's degree

Tools

ITIL

SAP

Job description

It's about Being What's next. What's in it for you?

The Technical Manager in this position will be managing a high performing team of qualified and experienced professionals to deliver SAP Access Management Services including Operations and Project Related work. Primarily responsible for Service Delivery, People Management and Process compliance of a Global service delivered to one or multiple Business Regions ensuring service continuity. Contribute to developing and execute the local strategy for delivering a service in alignment with the Global IT strategy.

At Linde, employees can enjoy a range of benefits that make the workplace comfortable and enjoyable. These include loyalty offers, annual leave, an on-site eatery, employee resource groups, and teams that provide support and foster a sense of community. These benefits demonstrate Linde’s commitment to creating a positive work experience for its employees.

Team

Making an impact. What will you do?

• In the area of service delivery, you will be responsible for delivery of global SAP Access Services with ownership and accountability, this includes delivery of ongoing IT and/or Business Projects, apart from regular baseline support and enhancement activities, special focus on S/4 HANA authorizations including FIORI
• Accountability for delivery of a global service or part of a global service delivered across all regions or certain specific regions, reporting to the Service Owner
• You will be the point of Contact and representative of the Service and team that provides the service
• The role has a matrix reporting relationship with Functional Manager for Service-related responsibilities and Team Head for local, people management & development activities
• Key for you is to understand of customer expectations and impact of service issues
• Maintain good relationship and manage expectations of the Customers while being able to deliver agreed expectations
• Collaborating relationship with other team managers and staff, located inside as well as outside the Centre
• You will be responsible for Work planning, Resource allocation and Effective reporting of the Service and the team on an ongoing basis
• Working with Service Provider resources and Third-Party vendors, required to deliver the service where relevant
• Contributing to developing the local strategy and help execute the strategy for delivering a service in alignment with the global IT strategy from the Centre, builds commitment to strategic direction
• Responsibility to provide SAP user-based license measurement for both, SAP initiated measurement and internal recharging, and also for selection, hiring, development and retention of talent
• Facilitating and developing team members to work effectively as part of the Global team
• You will be conducting timely performance reviews, training need assessments, IDPs, etc and ensuring completion of development targets for teams and/or re-evaluation from time-to-time as required
• Responsibility for retaining key talent, knowledge management and performance management of under performers
• To ensure alignment of team-members to the Global teams and build a motivated, high performing team
• Also to ensure process adherence and Compliance to Linde procedures & policies, and you must have the ability to think, plan and execute within defined policies and objectives
• Additionally, you will be responsible for defining new processes, standards, addressing process gaps and modifying existing processes depending on the needs of the service
• You should have ability to deal with process exceptions effectively – showing flexibility, good judgement, service orientation and risk management
• Also, Identifying opportunities for process improvement, harmonization and Globalization

Winning in your role.

• You must have a degree or equivalent from a reputed institute
• Certification in SAP Access, Security & Authorization technology or process area would be preferred
• You should have overall 8-12 years of relevant IT experience working with reputed companies
• Also, a must is to have 3-5+ years of experience in people management
• Experience in managing offshore teams, handling delivery responsibilities, coordinating directly with business managers, handling escalations etc
• Also, experience in working in a matrix organization and managing medium to large scale offshore development Centre / projects

Why you will love working for us!

Linde Plc. is a leading global industrial gases and engineering company with 2024 sales of $33 billion and 65,000 employees spread across multiple countries. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

Linde Global Support Services Pvt. Ltd. (LGSS) is a wholly owned subsidiary of Linde, based out of Kolkata, India. It is a Global IT Delivery Center that has been successfully delivering IT Enabled Services to the group companies of Linde, across the world for almost two decades, since 2006. Our goal is to provide and support IT services and solutions that are critical for the operation of the entire group. As part of Linde's core Global IT Team, we cover a wide portfolio of IT services and solutions that ensure the continuous operation of Linde's business across multiple businesses across various geographies, time zones and cultures. The technical teams use their IT skills and experience to maintain and manage the IT applications and infrastructure of the organization.

At Linde Global IT Delivery Center, Kolkata we offer exciting career opportunities to grow and work in leading technologies in a truly global work environment.

Whatever you seek to accomplish, and wherever you want those accomplishments to take you, a career at Linde provides limitless ways to achieve your potential, while making a positive impact in the world. Be Linde. Be Limitless.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Linde Global Support Services Pvt. Ltd acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.