Technical Manager - SAP Access Operations

Linde plc; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Loyalty offers

Annual leave

On-site eatery

Job summary

Linde plc is seeking a Technical Manager - SAP Access Operations in Kolkata, West Bengal. You will manage a high-performing team to deliver SAP Access Management Services, ensuring service continuity and compliance with global standards.

This role offers the opportunity to contribute to strategy development and process improvement within a dynamic IT environment. The position requires significant experience in IT and team management.

Qualifications

• 8-12 years of relevant IT experience working with reputed companies.
• 3-5+ years of experience in people management.
• Experience in managing offshore teams and handling delivery responsibilities.

Responsibilities

• Responsible for delivery of global SAP Access Services.
• Maintain good relationship and manage customer expectations.
• Conduct timely performance reviews and training needs assessments.

Skills

SAP Access Management

People Management

Service Delivery

Process Compliance

Education

Degree or equivalent from a reputed institute

Certification in SAP Access, Security and Authorization

Job description

Technical Manager - SAP Access Operations

Location: Kolkata, West Bengal, India. Workplace Type: On‑Site. Job Type: Regular / Permanent / Unlimited / Full‑time equivalent (FTE). Reference Code: req26869.

Linde Global Support Services Pvt. Ltd | Business Area: Information Services (IT)

It is about Being What’s next. What’s in it for you?

The Technical Manager in this position will be managing a high performing team of qualified and experienced professionals to deliver SAP Access Management Services including Operations and Project related work. Primarily responsible for Service Delivery, People Management and Process compliance of a Global service delivered to one or multiple Business Regions ensuring service continuity. Contribute to developing and executing the local strategy for delivering a service in alignment with the Global IT strategy.

At Linde, employees can enjoy a range of benefits that make the workplace comfortable and enjoyable. These include loyalty offers, annual leave, on‑site eatery, employee resource groups, and teams that provide support and foster a sense of community. These benefits demonstrate Linde’s commitment to creating a positive work experience for its employees.

Responsibilities

• Responsible for delivery of global SAP Access Services with ownership and accountability, including delivery of ongoing IT and/or Business Projects, regular baseline support and enhancement activities, with special focus on S/4 HANA authorizations including FIORI.
• Accountability for delivery of a global service or part of a global service delivered across all regions or certain specific regions, reporting to the Service Owner.
• Point of contact and representative of the Service and team that provides the service.
• Matrix reporting relationship with Functional Manager for Service‑related responsibilities and Team Head for local people management and development activities.
• Understand customer expectations and impact of service issues.
• Maintain good relationship and manage expectations of the Customers while delivering agreed expectations.
• Collaborate with other team managers and staff, located inside as well as outside the Centre.
• Responsible for work planning, resource allocation and effective reporting of the Service and team on an ongoing basis.
• Work with Service Provider resources and third‑party vendors to deliver the service where relevant.
• Contribute to developing the local strategy and help execute the strategy for delivering a service in alignment with the global IT strategy from the Centre, building commitment to strategic direction.
• Provide SAP user‑based license measurement for both SAP‑initiated measurement and internal recharging, and for selection, hiring, development and retention of talent.
• Facilitate and develop team members to work effectively as part of the Global team.
• Conduct timely performance reviews, training needs assessments, IDPs, and ensure completion of development targets for teams and or re‑evaluation from time to time as required.
• Responsible for retaining key talent, knowledge management and performance management of under‑performers.
• Ensure alignment of team‑members to the Global teams and build a motivated, high‑performing team.
• Ensure process adherence and compliance to Linde procedures and policies, and be able to think, plan and execute within defined policies and objectives.
• Define new processes, standards, address process gaps and modify existing processes depending on the needs of the service.
• Deal with process exceptions effectively – showing flexibility, good judgment, service orientation and risk management.
• Identify opportunities for process improvement, harmonization and globalization.

Qualifications

• Degree or equivalent from a reputed institute.
• Certification in SAP Access, Security and Authorization technology or process area preferred.
• 8‑12 years of relevant IT experience working with reputed companies.
• 3‑5+ years of experience in people management.
• Experience in managing offshore teams, handling delivery responsibilities, coordinating directly with business managers, handling escalations, etc.
• Experience in working in a matrix organization and managing medium to large scale offshore development centres or projects.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Linde Global Support Services Pvt. Ltd acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.