Technical Manager

Zeltron Service Pvt Ltd; Ravet; On-site; INR 600,000 - 800,000; Full time

Job summary

Zeltron Service Pvt Ltd is seeking a dedicated Training Specialist to design and deliver regular technical training programs for all products. You will build and monitor the Engineer Skill Matrix, conduct field audits, perform RCA, and implement corrective actions to reduce repeat repairs and improve field quality.

You will collaborate with Product, Quality, and Service teams, develop SOPs and troubleshooting guides, and monitor KPIs to drive continuous improvement across service delivery.

Qualifications

• Strong technical knowledge of electrical and electronic systems and related product domains.
• Experience in developing SOPs, technical documentation, presentations and field audits.
• Ability to train, mentor, and build technical competency across service teams.

Responsibilities

• Develop and conduct regular technical training programs for all products.
• Build technical competency through structured learning and skill enhancement.
• Develop, maintain, and monitor the Engineer Skill Matrix and certification process.
• Conduct field audits and Root Cause Analysis (RCA) and implement corrective actions.
• Reduce repeat repairs, improve First Time Fix (FTF), and strengthen field quality.
• Develop SOPs, technical manuals, presentations, troubleshooting guides, and service checklists.
• Recommend system and process improvements based on field feedback and audits
• Provide technical support for complex field issues and ensure adherence to standards.
• Collaborate with Product, Quality, and Service teams to improve reliability and service performance.
• Monitor technical KPIs and drive continuous improvement .

Skills

Electrical & electronic systems

Tankless Water Heaters

Heat Pump Water Heating systems

Troubleshooting & RCA

Training & mentoring

SOPs & technical documentation

MS Office & CRM proficiency

Stakeholder management

Tools

CRM/service management systems

MS Office

Job description

Role & responsibilities

• Develop and conduct regular technical training programs for all products.
• Build technical competency through structured learning and skill enhancement.
• Develop, maintain, and monitor the Engineer Skill Matrix and certification process.
• Conduct field audits and Root Cause Analysis (RCA) and implement corrective actions.
• Reduce repeat repairs, improve First Time Fix (FTF), and strengthen field quality.
• Develop SOPs, technical manuals, presentations, troubleshooting guides, and service checklists.
• Recommend system and process improvements based on field feedback and audits
• Provide technical support for complex field issues and ensure adherence to standards.
• Collaborate with Product, Quality, and Service teams to improve reliability and service performance.
• Monitor technical KPIs and drive continuous improvement .

Key Performance Indicators (KPIs)

• Reduction in Repeat Repair Rate, Improvement in FTF, Training Compliance, Engineer Certification, Skill Matrix Completion, Technical Audit Score, RCA Closure, SOP & Checklist Compliance, Reduction in Technical Escalations, CSAT/NPS Improvement.

Preferred candidate profile

• Strong technical knowledge of electrical and electronic systems, Tankless Water Heaters, and Heat Pump Water Heating systems.
• Excellent troubleshooting, Root Cause Analysis (RCA), and problem-solving skills.
• Ability to train, mentor, and build technical competency across service teams.
• Experience in developing SOPs, technical documentation, presentations, and conducting field audits.
• Proficiency in MS Office and CRM/service management systems, with strong communication and stakeholder management skills