Senior Engineer

Schneider Electric; Gurugram District; On-site; INR 900,000 - 1,600,000; Full time

Job summary

Schneider Electric in India seeks a Senior Troubleshooting Engineer to lead troubleshooting across Building Management Systems (BMS), Energy Management Systems (EMS), HVAC automation, and IoT deployments.

You will manage customer escalations, coordinate field service teams, drive root cause analysis, and ensure service excellence through SLA-driven support. This role sits at the intersection of industrial automation and digital building technologies.

Qualifications

• Bachelor's degree in electrical, instrumentation, mechanical or related technical discipline.
• 3–7 years of relevant experience in BMS, HVAC automation, IoT solutions, or technical services/field operations.

Responsibilities

• Manage troubleshooting and service operations for BMS, EMS, HVAC, and IoT installations.
• Coordinate field engineers and monitor service tickets.
• Own customer escalations and ensure timely resolution within SLAs.
• Diagnose controllers, gateways, VFDs, sensors, actuators, starters, and energy meters.
• Conduct RCA and implement corrective/preventive actions.
• Collaborate with software, project delivery, and OEM teams to resolve issues.
• Prepare incident reports, RCA documentation, and customer updates.
• Monitor site performance and ensure operational continuity.
• Support commissioning, remote diagnostics, and lifecycle service activities when required.

Skills

BMS Troubleshooting

HVAC Automation

IoT Solutions

Technical Services

Field Operations

Customer Escalations

Root Cause Analysis

Education

Electrical Engineering

Instrumentation Engineering

Mechanical Engineering

Related technical discipline

Tools

ModScan

YABE

SLDs

Control Schematics

Wiring Diagrams

Job description

We are looking for a technically strong and customer-focused Senior Troubleshooting Engineer to lead troubleshooting activities across Building Management Systems (BMS), Energy Management Systems (EMS), HVAC automation, and IoT infrastructure deployments.

In this role, you will be responsible for managing customer escalations, coordinating field service teams, driving root cause analysis, and ensuring service excellence through SLA-driven support. This position offers a unique opportunity to work at the intersection of industrial automation, energy efficiency, and digital building technologies.

Key Responsibilities

• Manage troubleshooting and service operations for BMS, EMS, HVAC, and IoT installations.
• Coordinate field engineers and effectively assign and monitor service tickets.
• Own customer escalations and ensure timely resolution within defined SLAs.
• Diagnose and troubleshoot controllers, gateways, VFDs, sensors, actuators, starters, and energy meters.
• Conduct detailed Root Cause Analysis (RCA) and implement corrective and preventive actions.
• Collaborate with software, project delivery, and OEM teams to resolve complex technical issues.
• Prepare incident reports, RCA documentation, service performance reports, and customer updates.
• Monitor site performance and ensure operational continuity across assigned regions.
• Support commissioning, remote diagnostics, and lifecycle service activities when required.

Qualifications & Experience

Education

Bachelor's Degree in:

• Electrical Engineering
• Instrumentation Engineering
• Mechanical Engineering
• Or a related technical discipline

Experience

• 3-7 years of relevant experience in:
• Building Management Systems (BMS)
• HVAC Automation
• IoT Solutions
• Technical Services or Field Operations

Technical Skills

HVAC & Building Systems

• Strong understanding of HVAC systems including:
• AHU
• FCU
• Pumps
• VRF/VRV Systems

Communication Protocols & Networking

• Working knowledge of:
• Modbus RTU/TCP
• BACnet MSTP/IP
• MQTT
• SNMP
• Ethernet Networks

Troubleshooting Expertise

• Controllers (RPC/DDC)
• Gateways
• Variable Frequency Drives (VFDs)
• Sensors & Actuators

Engineering & Diagnostic Tools

• Electrical Panels and Control Systems
• Single Line Diagrams (SLDs)
• Control Schematics
• Wiring Diagrams
• ModScan
• YABE

Desired Competencies

• Strong leadership and team coordination capabilities
• Excellent customer-facing and stakeholder management skills
• Structured problem-solving and analytical thinking
• Effective verbal and written communication
• Strong technical documentation and reporting skills
• Ability to perform under pressure and manage critical escalations
• Ownership mindset with a focus on customer success

Key Performance Indicators (KPIs)

Ensure all service requests and incidents are resolved within contractual Service Level Agreements.

Drive high first-visit resolution and minimize repeat service interventions.

Deliver superior customer experiences through responsiveness, communication, and technical excellence.

Ticket Closure Rate

Maintain healthy ticket queues and ensure timely closure of service activities.

Reduce turnaround time for critical customer issues through effective coordination and troubleshooting.

Optimize resource utilization, workload balancing, and operational efficiency across field teams.