Technical Lead Workday Platform

Scrapwhiz; Chennai District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Genesys is seeking a Technical Lead for the Workday Platform to design, build, and support integrations and reporting across HR and Finance. You will work with Workday Studio, EIBs, RaaS, and Web Services to connect systems and data, ensuring governance and scalable solutions.

You will collaborate with HR, Finance, IT, and global teams to implement Procure-to-Pay, Invoice-to-Cash, and Record-to-Report enhancements, while driving continuous improvement and platform governance.

Qualifications

• 8+ years of Workday experience with strong emphasis on technical development.
• Hands-on expertise with Workday Studio, Core Connectors, EIBs, RaaS, Workday Web Services, Middleware integrations.
• Strong experience developing and supporting Workday reporting solutions (Advanced, Matrix, BIRT, Dashboards).

Responsibilities

• Design, develop, test, and support Workday integrations using Studio, Core Connectors, EIBs, RaaS, and Web Services.
• Design and develop Advanced and Matrix Reports, dashboards, and self-service reporting for HR, Finance, Payroll and leadership stakeholders.
• Partner with HR, Finance, IT, and business stakeholders to gather requirements and deliver scalable Workday solutions.

Skills

Workday Studio

Core Connectors

EIBs

RaaS

Workday Web Services

ISU management

Agile

Jira

Stakeholder management

Tools

Middleware integrations

Job description

## Technical Lead Workday PlatformApplylocations: Chennai (Flexible)time type: Full timeposted on: Posted 2 Days Agojob requisition id: JR111788**Be the one building AI-powered experiences where they matter most.** At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. **T******echnical Lead -Workday Platform**** We are seeking a highly skilled T**echnical Lead -Workday Platform** to join our global Workday Platform team. This role will primarily focus on Workday Integrations and Reporting, supporting enterprise-wide HR and Finance processes across multiple business functions, including Human Resources, Payroll, Employee Experience, Procure-to-Pay (P2P), Invoice-to-Cash (I2C), and Record-to-Report (R2R). The ideal candidate brings deep technical expertise in Workday integrations, reporting, and platform development, combined with strong stakeholder engagement skills and a commitment to governance, standardization, and continuous improvement. This role will partner closely with business, HR, Finance, and IT teams to design, build, support, and optimize Workday solutions while contributing to the ongoing evolution of the Workday platform. **Key Responsibilities** **Workday Integrations Development** * Design, develop, test, deploy, and support Workday integrations using:* Workday Studio* Core Connectors* Enterprise Interface Builder (EIB)* Reports-as-a-Service (RaaS)* Workday Web Services (SOAP/REST APIs)* Develop and maintain inbound and outbound integrations across Workday, Payroll, Finance, Benefits, Identity Management, and third-party applications.* Configure and manage Integration System Users (ISUs), integration security, authentication methods, and middleware connectivity.* Monitor integration performance, troubleshoot production issues, and implement scalable solutions aligned with enterprise standards.* Drive integration lifecycle activities including requirements gathering, design, development, testing, deployment, and ongoing support.**Workday Reporting & Analytics** * Design and develop Advanced, Matrix, BIRT, and operational reporting solutions to support business and operational requirements.* Build dashboards, scheduled report deliveries, and self-service reporting capabilities for HR, Finance, Payroll, and leadership stakeholders.* Develop and maintain calculated fields and reporting frameworks that support enterprise reporting standards.* Optimize report performance, usability, and data quality while ensuring governance and consistency.**HCM & Financials Platform Support** * Partner with business stakeholders supporting HCM and Financials business processes.* Contribute to initiatives supporting Procure-to-Pay, Invoice-to-Cash, and Record-to-Report business functions.* Collaborate with Finance teams to expand and support Workday Financials capabilities, including Financial Data Model (FDM) structures and reporting requirements.* Assist with financial process automation, reporting enhancements, and integrations supporting procurement and financial operations.**Platform Governance & Best Practices** * Promote platform governance through documentation, standardization, naming conventions, reference ID management, and reusable design patterns.* Maintain technical documentation for integrations, reports, data mappings, and support processes.* Apply enterprise best practices for security, data governance, audit readiness, and operational support.* Support ownership and accountability models through dedicated ISUs and integration governance frameworks.**Workday Release & Continuous Improvement** * Participate in Workday bi-annual release activities, including:* Release note reviews* Preview tenant testing* Regression testing* Evaluation of automatically enabled and opt-in features* Assess impacts to integrations, reports, and business processes and coordinate implementation plans.* Identify opportunities to improve platform efficiency, automation, and user experience.**Collaboration & Stakeholder Engagement** * Partner with HR, Finance, Payroll, Employee Experience, IT, and business stakeholders to gather requirements and deliver technical solutions.* Participate in cross-functional project teams supporting new implementations, enhancements, and transformation initiatives.* Collaborate effectively with global teams across APAC, EMEA, and North America.* Support flexible collaboration models to accommodate global stakeholder engagement.**Mentorship & Knowledge Sharing** * Mentor junior developers, analysts, and operational teams on Workday integrations, reporting, calculated fields, and platform best practices.* Support knowledge transfer initiatives and promote self-service reporting capabilities within business functions.* Contribute to team capability development through training, documentation, and peer coaching.**Innovation & Productivity** * Leverage modern productivity and AI-enabled tools to improve planning, analysis, testing, documentation, and operational efficiency.* Participate in continuous learning and evaluation of emerging Workday technologies, testing tools, and platform capabilities. **Required Qualifications** * 8+ years of Workday experience with strong emphasis on technical development.* Proven hands-on expertise with:* Workday Studio* Core Connectors* EIBs* RaaS* Workday Web Services (SOAP/REST)* Middleware integrations* ISU management* Strong experience developing and supporting Workday reporting solutions, including:* Advanced Reports* Matrix Reports* BIRT Reports* Dashboards and scheduled reporting* Experience supporting full project lifecycles including requirements gathering, design, development, testing, deployment, and support.* Strong stakeholder management and communication skills across HR, Finance, Payroll, and IT organizations.* Experience working within Agile delivery environments and Jira-based project management processes.* Demonstrated commitment to documentation, governance, and operational excellence. **Preferred Qualifications** * Exposure to Workday Financials, including Financial Data Model (FDM) concepts and financial reporting requirements.* Experience supporting Procure-to-Pay, Invoice-to-Cash, or Record-to-Report business processes.* Familiarity with Workday Security concepts including role-based and user-based security groups.* Exposure to Prism Analytics, Composite Reports, Kainos, Testmo, or other testing and automation platforms.* Workday certifications in Integrations, Reporting, HCM, or Financials.* Experience leveraging AI-enabled productivity tools such as ChatGPT Enterprise, Claude, NotebookLM, or similar technologies. **Success Profile** The successful candidate will be a technically strong Workday professional who can quickly contribute across integrations and reporting while partnering effectively with global stakeholders. They will demonstrate strong ownership, collaboration, documentation discipline, and a continuous learning mindset while helping advance the organization's Workday HCM and Financials platform capabilities.