Technical Lead - Technical Operations

Comviva; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Job summary

Comviva is seeking a candidate with 1 year of Development Operation Support experience and a relevant IT/CS qualification. The role involves resolving faults in high-volume applications, enabling upgrades, and maintaining customer satisfaction.

Some experience on a client’s site and strong English communication are expected. Strong knowledge of Unix/Linux, SDLC, and disciplined incident/change management is required, along with testing experience and proactive teamwork in a fast-paced

Qualifications

• 1 year Development Operation Support experience or similar role.
• Relevant tertiary qualifications in IT or Computer Science.

Responsibilities

• Resolve technical faults in high-volume/high-value applications.
• Enable upgrades and maintain customer satisfaction.
• Occasional client-site work.

Skills

Unix/Linux

SDLC

Incident Management

Change Management

User Acceptance Testing

Customer Service

English Proficiency

Teamwork

Prioritisation

Problem Solving

Ambiguity Handling

Client Site Experience

Education

Bachelor's degree in IT or CS

Job description

Background And Experience

The successful candidate will have 1 years Development Operation Support experience coupled with relevant tertiary qualifications (Information technology or Computer Science).

Background And Experience

The successful candidate will have 1 years Development Operation Support experience coupled with relevant tertiary qualifications (Information technology or Computer Science). The candidate’s experience will have been gained in roles supporting specialised high-volume/high value applications resolving technical faults, enabling upgrades and maintaining customer satisfaction. At least some of this experience will have been obtained while operating on a client’s site.

Skills And Knowledge

Essential Technical Skills

• Strong Knowledge of Unix or Linux server platforms.
• An understanding of the SDLC.
• Experience with a disciplined approach to IT incident, problem and change management.
• Previous experience in User Acceptance Testing.

Desirable Technical Skills

• Industry experience in Telco or CRM/marketing industries.

Essential Professional Skills (soft Skills)

• Excellent Customer Service focus and orientation.
• Ability to deal with suppliers and employees at all levels.
• Proactive, with strong work ethic.
• Proven ability to work on own initiative and prioritise own workload effectively.
• Demonstrate effective team working skills, with a can-do attitude.
• Excellent English communication skills (both verbal and written).
• Ability to effectively deal with conflict (internally and externally).
• Ability to work in a fast-paced environment.
• Has a logical approach and is a good problem Solver?
• Able to work with ambiguity and get results.