Technical Quality Specialist

Michael Page; Bengaluru Urban; On-site; INR 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Competitive salary package

Generous leave policies

Work on cutting-edge software projects

Collaborative work environment

Professional development opportunities

Job summary

Michael Page is seeking a Technical Quality Specialist in Bengaluru to diagnose complex issues, interact with customers across channels, and own end-to-end bug resolution. You’ll work closely with Engineering and Product, contribute to knowledge bases, and sometimes cover weekend/holiday shifts to support customers globally.

The role requires 4+ years in technical support or QA within SaaS, strong debugging skills across platforms, and fluency in English.

Qualifications

• 4+ years of experience in Technical Support, Support Engineering, or QA within a SaaS environment.
• Strong experience partnering with Engineering and Product teams to resolve complex issues.
• Troubleshooting and debugging across multiple platforms (Mac, Windows, iOS, Android).
• Hands-on experience debugging REST APIs, OAuth authentication, and third-party plugins or integrations.
• Working knowledge of modern web technologies (JavaScript/TypeScript, HTML, CSS, React).
• Strong communication skills, with the ability to translate complex technical concepts for different audiences.
• A structured, analytical approach to problem solving, with the ability to diagnose issues end-to-end and clearly articulate reasoning.
• Comfort operating in fast-paced, ambiguous environments, with a focus on building and improving systems.
• Fluency in English

Responsibilities

• Develop deep expertise in products, architecture, and customer workflows to diagnose complex technical issues.
• Interact with customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems.
• Own end-to-end resolution of high-impact bugs, partnering with Engineering and Product to drive timely and effective fixes, and communicate proactively to improve customer satisfaction.
• Contribute to social support efforts by engaging with customers and users on social media and community platforms.
• Adapt to supporting customers across multiple products, including assisting with billing and account management issues as needed, with occasional weekend/holiday coverage.
• Recommend and implement improvements to debugging workflows, tooling, and support operations.
• Collaborate cross-functionally to create internal documentation, training materials, and scalable knowledge systems.
• Act as the voice of the customer by identifying trends and communicating insights to Product and Engineering to advocate for bug fixes, tooling, and feature enhancements.

Skills

Technical Support

QA

REST APIs

OAuth

JavaScript/TypeScript

React

HTML/CSS

Analytical thinking

English fluency

Cross-functional collaboration

Job description

• Industry-leading collaborative platform
• Strong growth & innovation momentum

About Our Client

The company is a well-established organisation within the technology and telecom sector, specifically focusing on software solutions. It is recognised for its innovative approach to product development and its commitment to delivering excellence to its customers.

Job Description

• Develop deep expertise in products, architecture, and customer workflows to diagnose complex technical issues
• Interact with customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems
• Own end-to-end resolution of high-impact bugs, partnering closely with Engineering and Product to drive timely and effective fixes, and maintain clear, proactive communication to improve customer satisfaction
• Contribute to social support efforts by engaging with customers and users on social media and community platforms
• Adapt to supporting customers across multiple products, including assisting with billing and account management issues as needed. Maintain schedule flexibility, including occasional weekend or holiday coverage, to support customers globally
• Recommend and implement improvements to debugging workflows, tooling, and support operations
• Collaborate cross-functionally to create internal documentation, training materials, and scalable knowledge systems
• Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, tooling and process improvements, and feature enhancements

The Successful Applicant

A successful Technical Quality Specialist should have:

• 4+ years of experience in Technical Support, Support Engineering, or QA within a SaaS environment
• Strong experience partnering with Engineering and Product teams to resolve complex issues
• Troubleshooting and debugging experience across multiple platforms (Mac, Windows, iOS, and Android)
• Hands-on experience debugging REST APIs, OAuth authentication flows, and third-party plugins or integrating
• Working knowledge of modern web technologies (JavaScript/TypeScript, HTML, CSS, React)
• Strong communication skills, with the ability to translate complex technical concepts for different audiences.
• A structured, analytical approach to problem solving, with the ability to diagnose issues end-to-end and clearly articulate reasoning
• Comfort operating in fast-paced, ambiguous environments, with a focus on building and improving systems
• Fluency in English

What's on Offer

• Competitive salary package.
• Generous leave policies to support work-life balance.
• Opportunities to work on cutting-edge software projects in the technology and telecoms industry.
• A collaborative and supportive work environment.
• Access to professional development and growth opportunities.