Technical Lead-Enterprise Apps

Birlasoft; Telangana; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

Birlasoft in Hyderabad is seeking a Technical Lead-Enterprise Apps with 6-7 years in IT and deep SFDC expertise. You will lead development and production support for Salesforce-based solutions, translate requirements into technical designs, and mentor a team of SFDC engineers.

Expect hands-on work with LWC, Sales Cloud, Experience Cloud, and complex integrations. Strong communication with stakeholders and adherence to best practices are essential.

Qualifications

• 6-7 years of IT industry experience with at least 4+ years in SFDC development and support.

Responsibilities

• 6-7 years development and support project related working experience.
• 4+ hands on experience in SFDC LWC, Sales, Experience/community cloud.
• 2+ years of experience with Integration.
• 5+ years hands on experience in SFDC (Apex, VF, Webservices, Integration).
• 3+ years hands on experience in SFDC lightning.
• Translate customer requirements and gap analysis into technical designs.
• Expert in SFDC design patterns and implementation.
• Lead and mentor SFDC production support engineers.
• Drive automation to reduce incidents and manual effort.
• Act as primary operational contact for business stakeholders and Salesforce product owners.

Skills

SFDC

LWC

Sales Cloud

Apex

Integration

Omni Studio

DevOps

Leadership

Production Support

Education

B.Tech or equivalent degree

Tools

Bitbucket

Jenkins

GIT

VSCode

SFDX

IDX workbench

Job description

Location: INDIA - HYDERABAD - BIRLASOFT OFFICE

Title: Technical Lead-Enterprise Apps

Area(s) of responsibility

Location: Hyderabad

Experience: 6-7 years in the IT industry

Grade: 4C

Education: B.Tech or equivalent degree

Key Responsibilities

• 6-7 years development and support project related working experience, at least 4+ years in SFDC.
• 4+ hands on experience in SFDC LWC, Sales, Experience/community cloud.
• 2+ years of experience with Integration
• Should have 5+ years hands on experience in SFDC (Apex, VF, Webservices, Integration).
• Should have 3+ years hands on experience in SFDC lightning
• Able to translate the customer requirement and gap analysis into comprehensive technical design.
• Should have expertise in SFDC design patterns and implementation of the same.
• Strong communication skills and client interaction skills.
• Good understanding of SFDC classic and lightning platform, standard features and standard object structures.
• Should have working experience with Omni studio (Flex cards, Omni Script, Data Raptors, Integration Procedures).
• Basic Understanding of Einstein Analytics and Einstein Activity Capture.
• Familiar with Salesforce Best practices, Governor limits, Security model, Data masking, Shield Encryption etc.
• Has good exposure of DEVOPS, Release management process and familiarity with tools like Bitbucket, Jenkins, GIT, VSCode, SFDX, IDX workbench etc.
• Experience with tools like People Import, Workato, Dupe blocker is a plus.
• Lead and mentor SFDC production support engineers.
• Identify automation opportunities to reduce manual effort and incident volumes.
• Drive continuous improvement initiatives focused on stability, performance, and support efficiency.
• Act as the primary operational contact for:
  • business stakeholders
  • Salesforce product owners

Required Skills

• SFDC, CRM, Force.com, Lightning (LWC and AURA), Java Script, CSS, Webservices (SOAP, REST), Integration, Omni studio, Omni channel, Call Center CTI.
• Client facing and good communication skills
• Certifications: PD I, Admin, Sales cloud
• Salesforce PD II certificate is desirable.
• Strong hands on experience with Salesforce Production Support (L2/L3).
• Ability to take fast, risk aware decisions during production incidents.
• Strong sense of ownership and accountability.
• Ability to mentor support engineers and improve team maturity.
• Strong prioritization and time management skills.
• Proven experience handling production incidents in SFDC:
  • application errors
  • data inconsistencies
  • integration failures
  • performance and availability issues
• Strong RCA capabilities:
  • log analysis
  • debug logs
  • error pattern identification
• Strong understanding of Salesforce integrations:
  • REST/SOAP APIs
  • middleware tools (MuleSoft, Informatica, Boomi, etc.)
  • inbound/outbound interfaces

Additional Skill

• Communities, Marketing Cloud, Sales Cloud, Service Cloud, Data Cloud, CPQ, Financial Services cloud
• Should be able to handle the team and manage work assignment and tracking.
• Able to translate the customer requirement and gap analysis into comprehensive technical design.
• Should have expertise in SFDC design patterns and implementation of the same.
• Able to manage resolution and response SLAs for production support tickets.
• Strong communication skills and client interaction skills.
• Good understanding of SFDC classic and lightning platform, standard features and standard object structures, Sales/Lead process.

Skills with M/O flag are part of Specialization

• Release And Deployment -PL4 (Functional)
• Think Holistically -PL3 (Behavioural)
• Test Execution -PL3 (Functional)
• Win the Customer -PL3 (Behavioural)
• Software Configuration -PL3 (Functional)
• Knowledge Management -PL3 (Functional)
• Programming/Software Development -PL4 (Functional)
• Estimation & Scheduling -PL2 (Functional)
• One Birlasoft -PL3 (Behavioural)
• Results Matter -PL3 (Behavioural)
• Get Future Ready -PL3 (Behavioural)
• Quality Assurance -PL2 (Functional)
• Help the tribe -PL3 (Behavioural)
• Apex - PL4 (Mandatory)
• Salesforce Lightning Design System - PL4 (Mandatory)
• Service Cloud - PL4 (Mandatory)
• Sales Cloud - PL4 (Mandatory)
• Mobile Fitment (Salesforce One) - PL2 (Optional)
• Lightning Framework (LWC) - PL3 (Mandatory)
• Lightning Framework (Classic) - PL3 (Mandatory)
• Lightning Framework (Aura) - PL3 (Mandatory)