Technical Lead - End User Computing

Tata Electronics Limited; Karnataka; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Tata Electronics Limited is seeking an experienced EUC Lead to drive End User Computing services across the plant. You will lead desktop support teams, oversee laptops, desktops, mobile devices, printers and collaboration tools, and ensure incident resolution within SLAs.

You will manage Windows, macOS and mobile environments, administer Intune/SCCM/Autopilot, deploy updates, and enforce endpoint security and compliance while partnering with Cyber Security, infrastructure and vendor teams.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Microsoft Endpoint Management or Microsoft 365 certifications preferred.
• Relevant experience in End User Computing and IT support operations.

Responsibilities

• Technically lead and manage the End User Computing support team.
• Oversee daily IT support operations for desktops, laptops, mobile devices, printers, and collaboration tools.
• Ensure timely resolution of incidents and service requests within defined SLAs.
• Monitor ticket queues, escalation management, and service performance metrics.
• Manage Windows, macOS, and mobile device environments.
• Administer endpoint management solutions such as Microsoft Intune, SCCM/MECM, Autopilot, etc.
• Deploy software, patches, and operating system updates.
• Maintain endpoint security and compliance standards.
• Ensure a seamless end-user experience across all workplace technologies.
• Drive continuous improvement in support processes and knowledge management.
• Coordinate major incident management and root cause analysis.
• Provide executive/VIP support when required.
• Implement endpoint security controls and policies.
• Work closely with Cyber Security teams to manage vulnerabilities and remediation activities.
• Ensure compliance with organizational and regulatory requirements.
• Lead workplace transformation and modernization initiatives.
• Manage hardware refresh programs and technology rollouts.
• Collaborate with infrastructure, network, security, and application teams.
• Engage with vendors and manage support contracts and service providers.
• Prepare operational reports, dashboards, and KPI metrics.
• Track SLA, customer satisfaction, asset utilization, and support trends.
• Participate in audits and governance reviews.

Skills

Microsoft Windows 10/11 Administration

Microsoft 365 Administration

Active Directory & Group Policies

Endpoint Security Tools

ServiceNow or ITSM platforms

Remote Support Tools

Hardware Lifecycle Management

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Job description

Tata Semiconductor Assembly & Test (TSAT) is a greenfield venture of the Tata Group with expertise in manufacturing in IC & SMT Packages.
Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt. Ltd.) is building India’s first AI-enabled state-of-the-art Semiconductor Packaging facility . This facility will produce chips for applications such as power management IC, display drivers, microcontrollers (MCU) and high-performance computing logic, addressing the growing demand in markets such as automotive, computing and data storage, wireless communications and artificial intelligence.

TSAT is a subsidiary of the Tata group. The Tata Group operates in more than 100 countries across six continents, with the mission 'To improve the quality of life of the communities we serve globally, through long term stakeholder value creation based on leadership with Trust.’

Job Summary

The EUC Lead is responsible for technical support in End User Computing services across the plant. This role ensures high-quality, process driven end-user experience by leading desktop support teams, managing endpoint devices, driving workplace technology initiatives, handling L1 & L2 escalations and maintaining service excellence in alignment with business requirements.

Key Responsibilities

Operational Management

• Technically lead and manage the End User Computing support team.
• Oversee daily IT support operations for desktops, laptops, mobile devices, printers, and collaboration tools.
• Ensure timely resolution of incidents and service requests within defined SLAs.
• Monitor ticket queues, escalation management, and service performance metrics.
• Manage Windows, macOS, and mobile device environments.
• Administer endpoint management solutions such as Microsoft Intune, SCCM/MECM, Autopilot, etc.,
• Deploy software, patches, and operating system updates.
• Maintain endpoint security and compliance standards.

User Support & Service Delivery

• Ensure a seamless end-user experience across all workplace technologies.
• Drive continuous improvement in support processes and knowledge management.
• Coordinate major incident management and root cause analysis.
• Provide executive/VIP support when required.

Security & Compliance

• Implement endpoint security controls and policies.
• Work closely with Cyber Security teams to manage vulnerabilities and remediation activities.
• Ensure compliance with organizational and regulatory requirements.

Project & Stakeholder Management

• Lead workplace transformation and modernization initiatives.
• Manage hardware refresh programs and technology rollouts.
• Collaborate with infrastructure, network, security, and application teams.
• Engage with vendors and manage support contracts and service providers.

Reporting & Governance

• Prepare operational reports, dashboards, and KPI metrics.
• Track SLA, customer satisfaction, asset utilization, and support trends.
• Participate in audits and governance reviews.

Required Skills

Technical Skills

• Microsoft Windows 10/11 Administration
• Microsoft 365 Administration
• Active Directory & Group Policies
• Endpoint Security Tools
• ServiceNow or ITSM platforms
• Remote Support Tools
• Hardware Lifecycle Management

Leadership Skills

• Team Leadership and People Management
• Incident and Problem Management
• Stakeholder Communication
• Project Coordination

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Microsoft Endpoint Management or Microsoft 365 certifications preferred.
• Relevant experience in End User Computing and IT support operations.

Experience:

• 8 -12+ years in IT Support/EUC with 2–5 years in a lead role managing manufacturing-based end-user environments.

Key Interaction requirements:

• With DRI from all internal units - to understand and fulfil IT related business requests, troubleshoot any issues they report.
• With Other Internal Digital Teams to understand and fulfil IT related business requests & collaborate with them to troubleshoot
• With Internal Teams to handle operations management
• With external OEM/Vendors to troubleshoot, support, Service level reviews & escalations.