Technical Lead - Software Development Engineering

Fiserv India Pvt Ltd; Bengaluru; On-site; INR 2,500,000 - 5,500,000; Full time

Job summary

Fiserv India Pvt Ltd in Bengaluru seeks a Senior Tech Lead in Software Development Engineering to guide a team delivering Marketo-driven marketing operations and platform enhancements.

You will oversee platform implementations, coordinate with client teams, and ensure reliable application performance. Strong Marketo, project management, and communication skills are essential.

Qualifications

• 5+ years of experience with Marketo automation platform.
• 6+ years of experience in the industry.
• Experience with agency or Fortune 500 client campaigns.
• Bachelor’s degree in CS/IT or equivalent military experience.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and manage a team to provide expert-level support for business applications.
• Troubleshoot and resolve complex application issues and escalate when necessary.
• Monitor application performance and lead initiatives to improve efficiency and reliability.
• Develop and maintain documentation of support activities and procedures.
• Provide mentorship and training to team members.
• Collaborate with development teams to ensure seamless application support.
• Adapt responsibilities as needed to evolving business requirements.

Skills

Marketo

Project management

Team leadership

Communication

Database concepts

Education

Bachelor’s degree in computer science or related field

Tools

Salesforce

SQL

Azure Blob Storage

Adobe Marketing Cloud

Job description

Tech Lead, Software Development Engineering Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Tech Lead, Software Development Engineering

What does a successful Marketo Expert do? At Fiserv, a successful Manager Application Support I ensures the smooth operation and maintenance of the Marketo platform while managing our IP and domain reputations. This role is crucial in overseeing the implementation of new platforms, troubleshooting, and resolution of technical issues, and collaborating with various teams to enhance application performance and reliability. It aligns with our mission to deliver exceptional service and support to our clients, reinforcing our role as partners in possibility.

What you will do:

• Lead and manage a team to provide expert-level support for business applications.
• Troubleshoot and resolve complex application issues and escalat[e] when necessary.
• Monitor application performance and lead initiatives to improve efficiency and reliability.
• Develop and maintain detailed documentation of support activities and procedures.
• Provide mentorship and training to team members.
• Collaborate closely with development teams to ensure seamless application support.
• Adapt responsibilities as needed to accommodate evolving business requirements.

What you will need to have:

• 5+ years of experience working within the Marketo automation platform.
• 6+ years of experience in the industry.
• Extensive project management-related experience.
• Hands-on experience working at an agency covering Fortune 500 client accounts or within an internal email department of a Fortune 500 firm managing a campaign portfolio.
• Bachelor’s degree in computer science, Information Technology, or a related field, and/or equivalent military experience.
• Excellent verbal and written communication skills.
• Exceptional organizational and time management skills.
• Ability to prioritize and manage multiple, parallel project deadlines in a cross-functional team environment.
• Knowledge of database management concepts and best practices.

What would be great to have:

• Marketo certification.
• 5+ years of experience with Salesforce CRM and understanding of the lead-to-customer journey.
• 4+ years of experience with Marketo Revenue Cycle Model/Revenue Cycle Explorer.
• Strong team building, leadership, strategic and tactical planning skills.
• Analytical thinking and ability to exercise independent judgment and discretion.
• Exposure to Adobe Marketing Cloud - Adobe Marketo.
• Exposure to Salesforce for contact management.
• Exposure to SQL Server, SQL, MySQL, or PostgreSQL.
• Experience with Azure Blob Storage.
• Experience in marketing within B2B & B2C spaces.

Thank you for considering employment with Fiserv.

Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Experience Level Senior Level