Technical Lead

LTM; Hyderabad, Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

LTM is seeking a Windows Performance Technical Lead for night shift coverage in Hyderabad. The role focuses on diagnosing and resolving Windows performance issues across on-premise and cloud environments, including Azure and VMware.

Strong communication and leadership are essential to coordinate with customers and internal teams. Responsibilities include incident troubleshooting, memory dump analysis, and collaboration with cross-functional teams to ensure timely resolutions and high customer

Qualifications

• Lead role requiring strong communication and leadership in customer-facing scenarios.
• 7–10 years in Windows Server administration and performance tuning.
• Experience with production incidents, patch management, and upgrades.

Responsibilities

• Troubleshoot Windows Performance issues in On-Premise or Virtual Servers (Azure/VMware).
• Handle high-volume, complex cases during night shifts.
• Publish knowledge and contribute to internal documentation and white papers.

Skills

Leadership

Communication

Troubleshooting

Cross-team collaboration

Windows Performance

Windows Server

Memory dumps

No Boot issues

Azure

AWS

Tools

VMware

Hyper-V

Citrix

Job description

Windows Performancce: Technical Lead

Night Shift Only

Prerequisites

• 5+ years of experience in Windows Administration, , Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.
• Only Night shifts
• Excellent Communication Skills ( MANDATORY)

Soft Skills

• Leadership - handle technically challenging and politically sensitive customer situations
• Strong communications skills Excellent spoken and written English communication.
• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
• The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
• Demonstrable troubleshooting skills
• Cross-team collaboration

Technical Skills

Performance (PERF):

• Core experience on Windows Performance
• Ability to troubleshoot Windows Performance related Incidents across all Version of Windows OS
• Excellent knowledge on Windows components (Bios, Registry’s, CPU, Memory, DNS, DHCP etc)
• Excellent knowledge in troubleshooting Windows Production Server Performance issues (Sever Crash, No Boot, Memory leaks, Sluggish Server, Unresponsive Servers)
• Good knowledge on User Mode & Kernel Mode in Windows Environment
• Excellent knowledge of Registry keys in Windows Environment
• Ability to troubleshoot No boot issues in production Environment
• Excellent knowledge in Analyzing & Configuring Memory Dumps
• Good knowledge on Windows Operating System Architecture
• Should be good in troubleshooting Windows issues via CMD
• Good knowledge on Sys Internal Tools from troubleshooting standpoint
• Good knowledge of different Virtualization platforms (VMWare, Hyper‑V, Citrix)
• Good knowledge on troubleshooting Windows Performance issues on Azure & AWS Platform
• Good Knowledge on identifying Hidden Process which cause Memory leaks using various tools

Job Description

• Perform Troubleshooting on Windows Performance issues
• Troubleshoot Complex issues which may occur on On Premise or Virtual Servers / Machines ( Azure / VMware)
• Perform multi-tasking and handle High Volume and Complex cases
• Do research on complex cases utilizing internal documents and knowledge base and apply fix for customers
• Do self-learning on various Performance troubleshooting topics, publish white papers
• Utilize Communication and technical skills to attain customer satisfaction
• Achieve project KPIs which include good case closures, Volume handling, maintain ticket hygiene and provide quality resolution
• Work in Night shifts ( 6 PM login and 9 PM login )

Mandatory Points:

• Windows, Server L3 or L2 OR Desktop experience, Active Directory, VMware
• Look for 7 to 10 exp in Server Administration
• Communication round is must

Note:- Please ensure that candidates have experience with L2 and L3 support.