Technical Lead

Chubb European Group Ltd.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Chubb India is seeking an experienced Mainframe Application Support specialist for Billing applications in Bengaluru. The role requires 10–14 years of hands-on COBOL/JCL/DB2/CICS/VSAM expertise and a willingness to learn new AI tools.

You will lead production support, coach team members, and coordinate with business users and onshore/offshore peers to deliver stable, quality-driven solutions.

Qualifications

• 10–14 years of hands-on experience with COBOL, JCL, DB2, CICS and VSAM in mainframe environments.
• Ability to learn new technologies and AI tools while supporting billing applications.
• Strong problem-solving and coaching skills to guide offshore/onshore teams.

Responsibilities

• Lead billing production support by monitoring task performance and coaching team members.
• Identify and resolve defects; ensure adherence to quality standards.
• Serve as first escalation point for offshore team and primary contact for business users.

Skills

COBOL

JCL

DB2

CICS

VSAM

Billing Applications

Team Leadership

Job description

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details:

Job Title: Mainframe Technical Lead - Application Support

Location: Bengaluru

Employment Type: Full-time

Role Overview

We are looking for an experienced Mainframe Application Support specialist with 10-14 years of handson expertise in COBOL, JCL, DB2, CICS & VSAM to support Billing Applications. The ideal candidate should be open to learning new technologies and AI tools.

Responsibilities:

• Lead billing production support by monitoring task performance, coaching team members, and providing feedback to developers and onshore peers.

• Quality Control: Assist in identifying and resolving defects; ensure adherence to quality standards.

• Problem Solving: Act as the first point of escalation for the offshore team and primary contact for business users; assist with implementing solutions.

• Training and Development: Leverage KT documentation to train new staff, cross-train existing team members, and support skill development.

• Process Improvement: Suggest and implement improvements that increase efficiency and system stability.

• Investigate root causes for recurring functional issues and propose preventive actions.

• Analyze business process flows and identify gaps or improvement areas in mainframe applications.

• Maintain detailed incident logs, Root Cause Analysis (RCA) documents, and functional SOPs.
• Provide timely updates to users and stakeholders on incident status and resolution.
• Prepare and share regular reports on incident trends, SLA compliance, and functional health.
• Document functional issues, resolutions, and workarounds in the knowledge base.
• Participate in modernization initiatives and explore integration with new technologies and AI tools.