Technical L1 Network Support Engineer

Movate Technologies; Chennai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Movate is seeking experienced Network Support Engineers for our Chennai operations. You will analyze packet-level data, troubleshoot complex connectivity issues, and document findings for customer networks.

With exposure to SD-WAN, satellite access and cloud connectivity, you will escalate incidents with precise technical context and follow established runbooks in a fast-paced environment.

Qualifications

• 3–5 years in network support, enterprise networking, or NOC.
• Certification: CCNA or CCNP preferred; interview demonstrates practical competency.
• Experience with routing, switching, SD-WAN, BGP and OSPF.

Responsibilities

• Investigate connectivity incidents across customer networks.
• Analyse packet-level evidence and document findings.
• Communicate results clearly and escalate with context.
• Follow runbooks and incident handling procedures.

Skills

Networking fundamentals

Troubleshooting

Packet analysis

Documentation

Communication

Education

CCNA

CCNP

Job description

Position Overview

Movate is seeking experienced Network Support Engineers for the support operation in Chennai. The role requires strong IP networking fundamentals, practical routing knowledge and structured, evidence-led troubleshooting. Engineers will investigate connectivity incidents across customer networks and, following training, SD-WAN, satellite access and cloud connectivity. Candidates must analyse packet-level evidence, document findings, communicate clearly and elevate incidents with useful technical context.

2. Experience:(Any one)

• 3-5 years of relevant technical experience in network support, enterprise networking, ISP, NOC or managed network services.
• Pathway A: CCNP-level networking capability, including routing, troubleshooting, SD-WAN, BGP and OSPF.
• Pathway B: CCNA-level networking capability, including networking fundamentals, troubleshooting, BGP and OSPF.
• Pathway C:CCNA/CCNP: RF/satellite, Vsat,Satellite communicaton
• CCNA/CCNP certification preferred; practical competency demonstrated in interview is essential.

3.1 Core Networking Fundamentals

• OSI/TCP-IP models, encapsulation/decapsulation and end-to-end packet flow.
• IPv4/IPv6 addressing, subnetting, CIDR, route summarisation and longest-prefix match.
• Routing and switching, VLANs, access/trunk ports and inter-VLAN routing.
• ARP, ICMP, DNS, DHCP, NAT, default gateways and basic ACL concepts.
• TCP/UDP, ports, three-way handshake, MTU, MSS, fragmentation and Path MTU Discovery fundamentals.
• Interpret interface status/counters, routing tables, logs and network diagrams.

3.2 OSI-Layer Troubleshooting

• Structured, evidence-led fault isolation from Layer 1 through Layer 7.
• Validate physical connectivity, power, cabling, interface errors and link status.
• Investigate VLAN, MAC learning, ARP and Layer 2 forwarding issues.
• Validate addressing, gateway reachability, routing, NAT and ACL behaviour.
• Investigate TCP establishment, retransmissions, resets, DNS and application reachability.
• Differentiate LAN, customer edge, WAN/ISP, satellite access, cloud and application fault domains.
• Document tests, observations, evidence, impact, likely fault domain and next action.

3.3 BGP and OSPF

• BGP architecture, AS numbers, eBGP/iBGP and neighbour relationships.
• BGP state machine and troubleshooting failed or unstable peerings.
• Route advertisement/withdrawal, prefix filtering, propagation and best-path fundamentals.
• BGP attributes including local preference, AS path and MED.
• OSPF neighbour formation, adjacency states, areas, router ID, network types and cost.
• OSPF LSA and link-state database concepts at troubleshooting level.
• Investigate missing routes, route selection, reachability and convergence.

3.4 TAC / Customer Handling

• Explain incident investigation and gather relevant evidence.
• Communicate technical findings clearly and professionally.
• Maintain accurate incident notes, timelines, actions and handover details.
• Understand prioritisation, escalation and service-level discipline.
• Follow runbooks and security policies in the agreed 247 operating model.