L2 Network Operations Engineer

RNR Global Solutions Private Limited; Dadri, Delhi; Vor Ort; INR 700.000 - 1.100.000; Vollzeit

Zusammenfassung

RNR Global Solutions Private Limited is seeking an L2 Network Operations Engineer to manage enterprise networks, troubleshoot LAN/WAN, and support SD-WAN and load balancing environments. The role emphasizes incident ownership, vendor coordination, and knowledge management.

You will work with MSPs/ISPs, validate changes, and drive problem resolution while keeping documentation up to date and process improvements evolving.

Qualifikationen

• Bachelor's degree or diploma in Computer Science, IT, Electronics, or related field.
• Typically 4+ years of enterprise network operations and troubleshooting experience.
• Experience with MSPs/ISPs and cross-functional teams.
• CCNA or equivalent knowledge; CCNP is a plus.

Aufgaben

• Troubleshoot enterprise LAN/WAN, switching, routing, wireless, VLANs, STP, trunking, ACLs, connectivity, latency, DNS, DHCP, IP addressing, and Infoblox DDI.
• Support network changes, upgrades, configuration validation, and post-change verification.
• Coordinate with MSPs/ISPs; manage incidents and stakeholder communication.
• Maintain procedures, guides, and knowledge articles; identify recurring issues and improvements.

Kenntnisse

Networking Basics

Troubleshooting

Hybrid Cloud

Monitoring & Telemetry

Incident Management

Ausbildung

Bachelor's degree in CS/IT/Electronics

Tools

VMware SD-WAN Orchestrator

ThousandEyes

Cisco Catalyst Center

Datadog

SevOne

Infoblox DDI

Jobbeschreibung

Role & responsibilities

• Network Troubleshooting: Troubleshoot enterprise LAN/WAN, switching, routing, wireless, VLANs, STP, trunking, ACLs, connectivity, latency, packet loss, DNS, DHCP, IP addressing, and Infoblox DDI.
• Load Balancing: Troubleshoot F5 BIG-IP LTM, including virtual servers, pools, pool members, health monitors, and traffic-flow issues.
• SD-WAN: Support VMware SD-WAN environments using VMware SD-WAN Orchestrator; troubleshoot site connectivity, tunnels, link quality, and application performance.
• Network Monitoring: Use ThousandEyes, Cisco Catalyst Center (DNA Center), Datadog, SevOne, or equivalent tools to analyze alerts, telemetry, network paths, device health, and performance degradation.
• Network Architecture: Understand enterprise network topology and architecture, including hybrid cloud and on-premises environments.
• Incident and Problem Management: Own L2 incidents and service requests, participate in Major Incident Management (MIM), perform root cause analysis (RCA), maintain ServiceNow tickets, and meet defined SLAs.
• Structured Troubleshooting: Understand the problem statement, assess business impact, analyze evidence, identify potential root causes, and articulate logical, step-by-step troubleshooting and resolution plans.

Job Description L2 Network Operations Engineer

• Change and Maintenance: Support approved network changes, software upgrades, configuration validation, maintenance activities, and post-change verification.
• Vulnerability Management: Support network device vulnerability assessments, CVE analysis, remediation tracking, mitigation plans, compensatory controls, and hardware end-of-life/end-of-support assessments in coordination with security and L3 teams.
• MSP/ISP Coordination: Drive incident resolution through effective vendor follow-ups, technical validation, escalation management, and stakeholder communication.
• Documentation and Improvement: Maintain operational procedures, troubleshooting guides, knowledge articles, and shift handovers; identify recurring issues and process improvement opportunities.

Required Technical Skills

• Strong networking fundamentals: TCP/IP, OSI model, IPv4/IPv6, subnetting, ARP, ICMP, Ethernet, VLANs, STP, routing, and ACLs.
• Hands-on troubleshooting in switching, wireless, F5 load balancing, DNS, DHCP, and IP address management.
• Working experience with VMware SD-WAN Orchestrator.
• Proven experience using ThousandEyes, Cisco Catalyst Center, Datadog, SevOne, or equivalent monitoring tools.
• Conceptual understanding of hybrid cloud and on-premises network architecture.

5. Qualifications and Experience

• Bachelor's degree/diploma in Computer Science, IT, Electronics, or a related field; equivalent practical experience may be considered.
• Typically 47 years of enterprise network operations and production troubleshooting experience.
• Experience working with MSPs, ISPs, and cross-functional infrastructure teams.
• CCNA or equivalent networking knowledge preferred; CCNP is an advantage.

6. Essential Competencies

Is this conversation helpful so far?

This version is suitable for HR recruitment, internal job postings, and candidate screening while preserving the full technical scope and keeping AV experience as a desirable skill rather than a mandatory requirement.

Logical and analytical problem-solving with a structured troubleshooting approach.

Clear technical communication and stakeholder management.

Incident ownership, accountability, prioritization, and effective escalation.

Ability to work under pressure during major incidents and collaborate across L1, L3, security, and vendor teams.

7. Key Performance Indicators (KPIs)

• Incident and service request SLA compliance and Mean Time to Restore (MTTR).
• Troubleshooting effectiveness, RCA quality, and reduction in recurring incidents.
• Populate the RCA and discuss with L3 before submission for review.
• Adherence to approved change procedures.
• Quality of documentation, shift handovers, vendor coordination, and continuous improvement.