Technical Documentation Engineer- Python Automation

Ciena; Gurugram District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Ciena in Gurugram is looking for an experienced technical writer with over 5 years in structured authoring using DITA/XML. The role involves creating and maintaining technical content, managing content lifecycle activities, and integrating API services for tagging and summarization.

The ideal candidate possesses strong skills in Python programming and experience with Adobe Experience Manager. We value diversity and are committed to an inclusive workplace.

Qualifications

• 5+ years of experience in technical writing using structured authoring.
• Proficiency in automation through Python programming.
• Experience with Adobe Experience Manager for content authoring.

Responsibilities

• Create and maintain technical content using DITA/XML.
• Manage content lifecycle activities such as versioning and publishing.
• Optimize content for discoverability and reuse across systems.

Skills

Technical writing using DITA/XML

Python programming

Adobe Experience Manager

Content lifecycle management

Tools

AEM Guides

DAM systems

LLM APIs

Job description

How You Will Make An Impact

• Create and maintain structured technical content using DITA/XML in AEM Guides
• Translate complex technical information into modular, reusable content components
• Apply retrieval-aware authoring practices to improve content discoverability and reuse
• Manage content lifecycle activities including versioning, publishing, archival, and retirement
• Work with AEM Guides and AEM Sites for content authoring, publishing, and lifecycle management
• Define and maintain metadata, taxonomy, and classification frameworks across DAM systems
• Develop Python-based automation for content processing, validation, and workflow optimization
• Integrate API and LLM-based services to support content tagging, summarization, and retrieval
• Support content ingestion and migration, ensuring structure and metadata alignment
• Ensure adherence to content governance, standards, and best practices
• Optimize content and metadata for search, retrieval, and reuse across DAM systems

The Must Haves

• 5+ years of experience in application of technical writing practices using DITA, XML, and structured authoring concepts such as topics, maps, and reuse mechanisms
• Proficiency in Python programming for automation and system integration
• Experience with Adobe Experience Manager as a Cloud Service (AEMaaCS)
• Experience with AEM Sites for content authoring and publishing workflows
• Experience with Adobe Edge Delivery Services
• Exposure to LLM APIs or service‑based integrations
• Knowledge of Digital Asset Management (DAM) systems, including content modeling, metadata, taxonomy, and organization principles
• Knowledge of cloud/SaaS documentation environments
• Basic understanding of retrieval‑based concepts (e.g., RAG)

Nice To Haves

• Knowledge of network engineering concepts
• Knowledge of DITA Open Toolkit (DITA‑OT) principles
• Knowledge of Retrieval‑Aware Authoring (RAA) principles
• Familiarity with knowledge graphs, ontology, or semantic modeling
• Understanding of metadata standards such as Dublin Core and schema.org
• Exposure to vector search, embeddings, or semantic indexing
• Experience with REST APIs and JSON‑based integrations
• Experience with content quality tools (e.g., Acrolinx, Congree)

Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status.