Technical Delivery Lead

Kochasoft; Pune District, Chennai District, Bengaluru; Hybrid; INR 3,600,000 - 6,000,000; Full time

Job summary

Kochasoft is seeking a Technical Delivery Lead to provide strategic technical and delivery leadership across infrastructure, cloud, applications, and operations. The role oversees multiple technology towers, guides Technical Tower Managers, and coordinates global resources supporting a 24x7 delivery model.

The ideal candidate has strong technical breadth across MSP/Managed Services environments and deep experience in infrastructure and cloud projects.

Qualifications

• 11+ years of hands-on technical experience across multiple infrastructure/technology domains.
• Experience leading or mentoring technical managers/team leads.
• Strong breadth across infrastructure, virtualization, cloud, storage, backup/DR, and databases.
• Production experience with VMware and/or Hyper-V.
• Hands-on migration or architecture with Azure, AWS or GCP.
• Experience with Backup/BCDR, DR testing and validation.
• Experience with application discovery and dependency mapping.
• Familiarity with Oracle and/or MS SQL Server.
• Experience in MSP, Systems Integrator, or Professional Services.
• Ability to handle technical escalations and coordinate global teams in a 24x7 delivery environment.

Responsibilities

• Own end-to-end technical delivery oversight across infrastructure, applications, and operational support.
• Provide technical direction and governance to Technical Tower Managers and delivery teams.
• Monitor service quality, SLA/KPI performance, incidents, problems, risks, cost and delivery timelines.
• Lead critical escalations, major incidents, and high-impact customer engagements.
• Coordinate resources across multiple towers, vendors, SMEs, and global teams.
• Support onboarding, BAU operations, transformation projects, and SOW changes.
• Review RCA and ensure remediation actions are documented.
• Provide technical/architectural input for infra and cloud projects.
• Support presales, client discovery, technical scoping, reference architecture, and SOW development.
• Translate customer requirements into technical direction and delivery plans.
• Drive process improvements, governance, documentation and consistency.
• Coordinate with North America and global teams to maintain 24x7 delivery coverage.

Skills

Windows Server

Linux

VMware vSphere

Microsoft Hyper-V

Azure

AWS

GCP

SAN/NAS

Backup/DR

Oracle

MS SQL Server

Networking

RCA

Tools

VMware vSphere

Microsoft Hyper-V

Azure

AWS

GCP

SAN

NAS

Job description

Role: Technical Delivery Lead

Location: Chennai, Bangalore & Pune ( Hybrid)

Employment Type: Full-Time

Notice Period: Immediate - 15 days

Department: Managed Services / Professional Services Delivery

Job Summary

We are looking for an experienced Technical Delivery Lead to provide strategic technical and delivery leadership across infrastructure, cloud, applications, and operations. The role will oversee multiple technology towers, guide Technical Tower Managers, manage escalations, drive service quality, and coordinate global resources supporting a 24x7 delivery model.

The ideal candidate should have strong technical breadth across infrastructure technologies along with experience in MSP / Managed Services / Professional Services environments.

Key Responsibilities

• Own end-to-end technical delivery oversight across infrastructure, applications, and operational support.
• Provide technical direction and governance to Technical Tower Managers and delivery teams.
• Monitor service quality, SLA/KPI performance, incidents, problems, risks, cost, and delivery timelines.
• Lead and support critical escalations, major incidents, and high-impact customer engagements.
• Coordinate resources across multiple technology towers, vendors, SMEs, and global delivery teams.
• Support customer onboarding, BAU operations, transformation projects, SOW changes, and transition/offboarding.
• Review and approve Root Cause Analyses (RCA) and ensure remediation actions are documented.
• Provide technical and architectural input for infrastructure and cloud projects.
• Support presales, client discovery, technical scoping, reference architecture, and SOW development.
• Translate customer requirements into technical direction and delivery plans.
• Drive process improvements, delivery governance, documentation, and operational consistency.
• Coordinate with North America and global teams to maintain 24x7 delivery coverage.

Technical Skills

• Operating Systems: Windows Server, Linux
• Virtualization: VMware vSphere, Microsoft Hyper-V
• Cloud: Azure, AWS and/or GCP
• Storage: SAN, NAS, replication, tiering
• Backup & DR: Backup platforms, Disaster Recovery, RTO/RPO, DR testing
• Databases: Oracle, MS SQL Server
• Networking: Firewalls, routers, switches, SAN fabric
• Application & Infrastructure: Application dependency mapping and transformation
• Datacenter: Hardware, deployment, ISP/connectivity and colocation environments
• Exposure to IBM AS/400 / IBM Series platforms is an advantage.

Required Qualifications

• 11+ years of hands-on technical experience across multiple infrastructure/technology domains.
• Experience leading or mentoring technical managers/team leads.
• Strong technical breadth across infrastructure, virtualization, cloud, storage, backup/DR, and databases.
• Production experience with VMware and/or Hyper-V.
• Hands-on migration or architecture experience with at least one hyperscaler: Azure, AWS, or GCP.
• Experience with Backup/BCDR, DR testing and validation.
• Experience with application discovery/dependency mapping.
• Familiarity with Oracle and/or MS SQL Server.
• Experience working in an MSP, Systems Integrator, or Professional Services environment.
• Strong experience handling technical escalations under pressure.
• Excellent communication, customer-facing, stakeholder management, and documentation skills.
• Ability to coordinate with global teams across time zones in a 24x7 delivery environment.

Preferred Qualifications

• Certifications such as VCP, Azure Solutions Architect Expert, AWS Solutions Architect, CCNA/CCNP, or ITIL Foundation.
• Presales / Solutions Engineering experience.
• Experience creating or contributing to SOWs and technical proposals.
• Experience in multi-tenant or multi-tower MSP delivery environments.