Technical Customer Support Executive -US Voice Process

Sutherland; Chennai District; On-site; INR 260,000 - 380,000; Full time

Job summary

Sutherland in Chennai, Tamil Nadu, seeks a Customer Support Associate for US Voice Process. You will be the frontline contact for Business-to-Business clients, providing timely, accurate voice support, meeting SLAs, and documenting interactions precisely across our systems.

You must possess excellent English communication, a customer-service mindset, empathy, and the ability to manage time and work independently, including night shifts.

Qualifications

• Excellent communication skills in English.
• Strong customer service mindset with active email communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• High school diploma or equivalent and above.
• 6 month-1year of experience in international voice process.

Responsibilities

• Be the primary point of contact for our Business-to-Business customers through Voice.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and firstcontact resolution.
• Suggest process improvements and flag recurring customer issues through proper channel.

Skills

English communication

Customer service mindset

Time management

Independence

Empathy

Education

High school diploma

Tools

Windows OS basics

Job description

Role & responsibilities

• Be the primary point of contact for our Business-to-Business customers through Voice.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and firstcontact resolution.
• Suggest process improvements and flag recurring customer issues through proper channel.

Qualifications

• Excellent communication skills in English
• Strong customer service mindset with active email communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• High school diploma or equivalent and above.
• 6 month-1year of experience in international voice process

Preferred candidate profile

Looking for Fresh Graduates who are interested to kickstart their Career in Customer Support for US Voice Process providing Technical Support for the US Customers. Desired candidate should be willing to work in night shift and must have good communication both oral and written. Interested candidates can send their profile to [e-mail] and can reach me at 9884484884.