Technical Customer Support Associate | International BPO

Talent Acquaintance; Coimbatore District; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Acquaintance in India is seeking a devoted technical support professional to assist customers via phone, email, or chat. You will troubleshoot complex issues, collaborate across teams, and maintain detailed product knowledge to improve satisfaction.

The role emphasizes clear communication, fast-paced multitasking, and the ability to work with international clients. A solid understanding of software tools and problem-solving abilities are essential for success.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.

Responsibilities

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and elevate potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Skills

Technical concepts

Communication

Problem-solving

Multitasking

Computer skills

Analytical skills

Troubleshooting

BPO experience

Tools

Computer applications

Job description

Roles and Responsibility

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and elevate potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.