Technical Customer Support Associate | International BPO

Talent Acquaintance; Nagpur District; On-site; INR 300,000 - 540,000; Full time

Job summary

Talent Acquaintance in Nagpur, India seeks a capable technical support specialist to assist customers via phone, email, or chat, resolving issues efficiently and professionally.

You will update knowledge bases, collaborate with teams, and escalate high-priority problems when needed; strong communication and problem-solving skills are essential for success in this role.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with computer applications and software.

Responsibilities

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and escalate potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Skills

Technical knowledge

Communication

Problem solving

Multitasking

Computer skills

Analytical thinking

BPO experience

Job description

Roles and Responsibility

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and elevate potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.