Customer Support Representative | International BPO

Talent Acquaintance; Ghaziabad District; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Acquaintance is seeking a skilled Technical Support Associate in Ghaziabad, India to deliver top-tier support to customers via phone, email, or chat. You will troubleshoot complex issues, collaborate with internal teams, and maintain in-depth product knowledge to boost customer satisfaction.

The role emphasizes clear communication, fast problem resolution, and ongoing knowledge base updates. Prior international BPO exposure is a plus, with growth opportunities in a dynamic, fast-paced

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.

Responsibilities

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and elevate potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Skills

Technical knowledge

Communication skills

Problem solving

Multitasking

Analytical thinking

Job description

Roles and Responsibility

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and elevate potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.