Technical Customer Success Engineer

Tranzeal; Bengaluru; On-site; INR 650,000 - 900,000; Full time

Job summary

Tranzeal in Bangalore is looking for a Technical Customer Success Engineer to support enterprise customers, handle deployments, and resolve complex technical issues on Windows and cloud platforms.

You will work closely with security product teams, manage escalations, and contribute to customer success metrics, with emphasis on strong communication and problem-solving in a fast-paced environment.

Qualifications

• Experience in technical customer success and security product support.
• Strong troubleshooting and communication skills required.
• Exposure to enterprise security tools is a plus.

Skills

Windows OS

Endpoint Security

SCCM

Active Directory

GPO

Exchange

IIS

MSSQL

IPsec

SSL-VPN

Public Cloud

Customer Support

Escalation Mgmt

Consulting

Communication

Problem Solving

Tools

Palo Alto Networks

Cortex XDR

Prisma Cloud

Antivirus

EDR

DLP

Job description

Role: Technical Customer Success Engineer
Location: Bangalore
Experience: 711 Years
Notice Period: Max 30 Days

Key Skills

• Windows OS – Installation, Troubleshooting & Debugging
• Endpoint Software / Endpoint Security Support
• SCCM, Active Directory, GPO, Exchange, IIS, MSSQL
• Security – IPsec, SSL-VPN, NAT, GRE
• Public Cloud – AWS / Azure / GCP
• Customer Support & Escalation Management
• Strong Consulting, Communication & Problem-Solving Skills

Experience with Palo Alto Networks, Cortex XDR, Prisma Cloud, Antivirus, EDR, DLP or other security products will be an added advantage.