Application Support Engineer

Accenture in India; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Accenture in India seeks an Application Support Engineer specialized in Palo Alto Firewalls and GlobalProtect VPN to support global enterprise environments from Bengaluru. You will design, implement, and manage secure remote access and firewall ecosystems, ensuring high availability and optimized performance.

The role requires 5+ years of hands-on firewall experience, deep knowledge of PAN-OS, and strong authentication integrations ( LDAP/RADIUS/SAML, Azure AD, MFA).

Qualifications

• Minimum 5 years of experience in Palo Alto Networks Firewalls.
• Strong hands-on experience with Palo Alto Firewalls (PAN-OS).
• Experience designing and maintaining GlobalProtect VPN architectures.

Responsibilities

• Design, deploy, configure, and manage Palo Alto Next-Generation Firewalls.
• Design and implement GlobalProtect VPN (Portal & Gateway).
• Manage authentication mechanisms (LDAP, RADIUS, SAML, Azure AD, MFA).
• Troubleshoot L2/L3 VPN and application connectivity issues.

Skills

Palo Alto Firewalls

GlobalProtect VPN

LDAP/RADIUS/SAML

MFA

IPsec/SSL VPN

Routing: BGP/OSPF

Education

15 years full time education

Tools

PAN-OS

Panorama

GlobalProtect

Azure AD

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills

• Palo Alto Networks Firewalls

Good to have skills

NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification

15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various critical business systems. This role requires a dynamic approach to problem-solving, ensuring the smooth operation of multiple interconnected components. The engineer collaborates with different teams to maintain system stability and performance, continuously monitoring and analyzing system behavior to identify potential disruptions before they impact business functions. The role demands adaptability and a proactive mindset to manage complex technical challenges effectively.

We are seeking a highly skilled Palo Alto Firewall Engineer with strong expertise in GlobalProtect VPN solutions to design, implement, and manage secure remote access infrastructure. The role involves supporting global enterprise environments, ensuring secure connectivity, high availability, and seamless user experience for remote workforce.

Job Description

Firewall Management

• Design, deploy, configure, and manage Palo Alto Next-Generation Firewalls (NGFW).
• Implement and manage security policies, NAT rules, App-ID, User-ID, and Content-ID.
• Perform firewall rule analysis, optimization, and compliance auditing.
• Handle firewall upgrades, patching, and lifecycle management.

GlobalProtect (Core Focus)

• Design and implement GlobalProtect VPN (Portal & Gateway architecture).

Remote Access VPN

• Always-On VPN
• Clientless VPN (if applicable)

Authentication Mechanisms

• Manage authentication mechanisms (LDAP, RADIUS, SAML, Azure AD, MFA).
• Split tunnel & full tunnel configurations
• HIP (Host Information Profile) checks
• Endpoint security posture validation
• Optimize VPN performance and ensure high availability (HA configuration).

Monitoring & Troubleshooting

• Troubleshoot L2/L3, VPN, and application connectivity issues.
• Analyze logs and packet captures for deep troubleshooting.
• Work with cross-functional teams (network, security, application teams).

Automation & Optimization

• Automate routine firewall/VPN tasks using APIs or scripting (Python).
• Improve operational efficiency and enforce standardization.

Required Skills

• Strong hands-on experience with Palo Alto Firewalls (PAN-OS)
• Deep expertise in GlobalProtect VPN architecture and troubleshooting
• Knowledge of:IPsec, SSL VPN concepts
• Routing protocols (BGP, OSPF, Static)
• NAT, DNS, TCP/IP
• Experience with Panorama central management
• SSL Decryption
• Authentication & Integration:LDAP, RADIUS, SAML, Azure AD integration
• Multi-Factor Authentication (MFA)

Certifications (Preferred)

• PCNSE (Palo Alto Networks Certified Network Security Engineer)

PCNSA (Preferred)

• Any cloud certifications (Azure / AWS)

Soft Skills

• Strong troubleshooting and analytical mindset
• Excellent communication and stakeholder management
• Ability to handle high-severity incidents in global environments
• Documentation and reporting expertise

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to streamline support processes and improve response times.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Coordinate cross-functional communication to ensure alignment on issue resolution and system updates.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Palo Alto Networks Firewalls
• Strong knowledge of firewall configuration, management, and troubleshooting
• Experience with network security protocols and best practices
• Ability to analyze logs and network traffic to identify security threats and system issues
• Familiarity with incident management and escalation procedures
• Skilled in collaborating with cross-functional teams to implement security solutions

Additional Information

• The candidate should have minimum 5 years of experience in Palo Alto Networks Firewalls
• This position is based at our Bengaluru office
• A 15 years full time education is required