Senior Security Engineer

Eventus Security; Mumbai; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Eventus Security in Mumbai/Sanpada is seeking an experienced Senior Security Engineer to provide Tier 2 technical support for cybersecurity products across endpoints, email, and networks. This product-based role focuses on troubleshooting, configuration, and operational support for EDR/XDR technologies from Trend Micro and other major vendors.

The role requires handling incidents, documentation, and collaboration with engineering and QA teams to ensure customer satisfaction.

Qualifications

• Strong understanding of endpoint protection and network security.
• Hands-on experience with EDR/XDR solutions from major vendors.
• Proficiency in Windows, macOS, and server environments.

Responsibilities

• Deliver Tier 2 technical support for endpoint, email, and network security.
• Respond to inquiries via phone, email, and live chat promptly.
• Diagnose installation, configuration and performance issues.
• Escalate complex cases with logs and documentation to Tier 3 or engineering.

Skills

Endpoint security

Email security

Network security

EDR/XDR

Troubleshooting

Documentation

Communication

Analytical thinking

Independent work

Tools

ServiceNow

Zendesk

Salesforce

Job description

Job Title: Senior Security Engineer

Experience: 4+yrs of experience

Job Location: Sanpada, Navi Mumbai

We are seeking an experienced Technical Support Engineer to provide 24/7 support for cybersecurity products across multiple platforms. This is a product-based role (NOT SOC Analyst) focused on troubleshooting, configuration, and operational support for endpoint, email, and network security solutions, including EDR/XDR technologies from Trend Micro and other leading vendors.

Key Responsibilities

Core Support Responsibilities

• Deliver Tier 2 technical support for:
• Endpoint, Email, and Network security solutions (EDR/XDR) from Trend Micro or other major vendors.
• Respond to customer inquiries via phone, email, and live chat promptly and professionally.
• Diagnose and resolving issues related to installation, configuration and system performance.
• Escalate complex cases to Tier 3 or engineering teams or OEM support team with comprehensive logs and documentation.
• Maintain accurate records of all support interactions in ticketing systems (e.g., ServiceNow, Zendesk, Salesforce).
• Adhere to incident management and escalation procedures to meet SLAs and KPIs.
• Work in rotating shifts to ensure 24/7 coverage, including weekends and holidays.
• Stay current with product updates, patches, and emerging security threats.
• Collaborate with internal teams (engineering, QA, product) to resolve issues and enhance customer experience.

Pre-Sales & Post-Sales Technical Expertise

• Provide technical expertise for Trend Micro products (& equivalent) during:
• Post-sales: Deployment, troubleshooting, optimization.
• Deliver product training or KT to customers.
• Assist in implementation, configuration, troubleshooting, and integration of security products in customer environments.

Requirements

Technical Skills:

• Strong understanding of endpoint protection, email security, firewalls, and malware analysis.
• Hands-on experience with Endpoint (Client & Server OS), Email, and Network security solutions (EDR/XDR) from Trend Micro or other major vendors.
• Proficiency in Windows, macOS, and server environments.
• Basic networking knowledge (TCP/IP, DNS, VPNs).

Certifications (Preferred):

• Trend Micro Certified Professional (TMCP) or equivalent.
• CompTIA Security+, Network+, or similar.

Soft Skills:

• Excellent verbal and written communication.
• Strong analytical and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Customer-focused mindset with a sense of urgency and ownership.

Please note: Designation will be finalized based on Interview evaluation