Technical Customer Service Officer

Talent Acquaintance; Surat; On-site; INR 300,000 - 450,000; Full time

Job summary

Talent Acquaintance in India is seeking a Customer Support Specialist to provide technical assistance to customers via phone, email, or chat, and to troubleshoot complex issues efficiently. based in Surat, Gujarat.

You will collaborate with internal teams to improve product knowledge, maintain up-to-date documentation, analyze feedback, and build lasting relationships to drive loyalty. The role requires strong technical understanding, excellent communication, and the ability to learn new tools

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Technical concepts

Communication skills

Prioritization in fast-paced env

Problem-solving

Customer service software

Adaptability & quick learning

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.


• Troubleshoot and resolve complex technical issues efficiently.


• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.


• Develop and maintain comprehensive knowledge of products and services.


• Analyze customer feedback and suggest improvements to the company's products and services.


• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.


• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and prioritize tasks effectively.


• Strong problem-solving and analytical skills.


• Experience with customer service software and tools.


• Ability to adapt to new technologies and learn quickly.