Technical Support Officer

Talent Acquaintance; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

Talent Acquaintance in Pune, Maharashtra, India is seeking a customer support specialist to provide technical assistance to customers via phone, email or chat. You will troubleshoot complex issues and collaborate with internal teams to continually improve product knowledge.

You will develop and maintain comprehensive knowledge of our products and services, analyze feedback to suggest improvements, and build strong relationships to ensure long-term loyalty and satisfaction.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Technical concepts

Communication skills

Prioritization

Problem solving

Adaptability

CRM tools usage

Tools

CRM software

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.


• Troubleshoot and resolve complex technical issues efficiently.


• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.


• Develop and maintain comprehensive knowledge of products and services.


• Analyze customer feedback and suggest improvements to the company's products and services.


• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.


• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and prioritize tasks effectively.


• Strong problem-solving and analytical skills.


• Experience with customer service software and tools.


• Ability to adapt to new technologies and learn quickly.