Technical Customer Service Officer

Talent Acquaintance; Pune District; Presencial; INR 360.000 - 480.000; Jornada completa

Descripción de la vacante

Talent Acquaintance is seeking a customer support specialist to provide technical assistance to customers via phone, email, or chat. The role involves troubleshooting, collaborating with internal teams, and maintaining product knowledge to drive customer satisfaction.

The successful candidate will possess strong technical understanding, excellent communication skills, and the ability to adapt quickly in a dynamic setting.

Formación

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsabilidades

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Conocimientos

Technical concepts

Communication skills

Prioritization

Problem-solving

Customer service tools

Adaptability

Herramientas

CRM software

Descripción del empleo

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.


• Troubleshoot and resolve complex technical issues efficiently.


• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.


• Develop and maintain comprehensive knowledge of products and services.


• Analyze customer feedback and suggest improvements to the company's products and services.


• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.


• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and prioritize tasks effectively.


• Strong problem-solving and analytical skills.


• Experience with customer service software and tools.


• Ability to adapt to new technologies and learn quickly.