Technical Support Officer

Talent Acquaintance; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

Talent Acquaintance is seeking a customer success specialist to provide technical support to customers via phone, email, or chat. You will troubleshoot complex issues, collaborate with internal teams to improve knowledge, and build strong relationships to ensure loyalty.

The role requires clear technical understanding, excellent communication, and the ability to adapt to new technologies and tools in a fast-paced environment. Prioritization and problem-solving are essential for success.

Qualifications

• Candidates should understand technical concepts clearly.
• Excellent communication and interpersonal skills are essential.
• Ability to prioritise tasks in a fast-paced environment.
• Strong analytical and problem-solving abilities are required.
• Experience using customer service software or CRM tools.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex issues efficiently.
• Collaborate with internal teams to improve product knowledge.
• Develop and maintain knowledge of products and services.
• Analyze customer feedback and suggest product improvements.
• Build strong relationships to ensure long-term loyalty.

Skills

Technical concepts

Communication skills

Prioritization

Problem-solving

Customer service software

Tools

CRM software

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.