Technical Customer Service Officer

Talent Acquaintance; Chennai; On-site; INR 250,000 - 500,000; Full time

Job summary

Talent Acquaintance is seeking a Customer Support professional to provide technical assistance via phone, email, or chat. The role emphasizes resolving complex issues, collaborating with internal teams, and maintaining product knowledge to improve customer satisfaction.

The ideal candidate will eagerly adapt to new technologies, analyze feedback, and build lasting relationships with customers.

Qualifications

• Strong understanding of technical concepts.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Technical concepts

Communication skills

Task prioritization

Problem solving

CRM software

Adaptability

Tools

CRM tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.


• Troubleshoot and resolve complex technical issues efficiently.


• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.


• Develop and maintain comprehensive knowledge of products and services.


• Analyze customer feedback and suggest improvements to the company's products and services.


• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.


• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and prioritize tasks effectively.


• Strong problem-solving and analytical skills.


• Experience with customer service software and tools.


• Ability to adapt to new technologies and learn quickly.