Technical Support Officer

Talent Acquaintance; Ghaziabad District; On-site; INR 350,000 - 550,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer support specialist to provide technical assistance to customers via phone, email, or chat. You will troubleshoot issues and coordinate with internal teams to improve product knowledge and service.

The role requires clear communication, the ability to manage fast-paced tasks, and a passion for delivering great customer experiences. You will build knowledge of products, analyze feedback, and foster long-term customer loyalty.

Qualifications

• Strong technical understanding of concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Technical understanding

Communication

Multi-tasking

Problem solving

Customer service tools

Adaptability

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.