Technical Consultant

ADP; Hyderabad; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

ADP is seeking a skilled WFS implementation consultant to configure and customize Workforce Management solutions for enterprise clients. You will collaborate with customers to gather requirements, design configurations, and perform testing to ensure solutions meet business needs.

The role requires strong communication, SQL reporting skills, and experience delivering on-site or remote workshops. Join a growing team focused on successful deployments and client satisfaction.

Qualifications

• Experience delivering software implementation projects for customers.
• Ability to gather requirements and translate into design and test cases.
• Strong SQL and data analysis skills for configuration and reporting.
• Familiarity with reporting tools and enterprise software delivery.

Responsibilities

• Lead and document customer requirements and use cases for WFS projects.
• Configure WFS Suite according to business needs and ensure proper sequencing.
• Coordinate with stakeholders and facilitate client workshops onsite or remotely.
• Develop and test configuration changes, verify test cases meet customer needs.
• Escalate out-of-scope requirements to project stakeholders.
• Ensure on-time delivery of tasks within allocated budgets and timelines.

Skills

Software implementations

Client workshops

SQL queries

Excel proficiency

Effective communication

Education

Bachelor's degree in a related field

Tools

Crystal Reports

Cognos

Actuate

Job description

Obtain and maintain certification in WFS Product Suite applications required to perform the

role

Learn WFS product configuration requirements (i.e., naming conventions, importing

templates, database structure, customizations, proper sequencing)

Responsible for configuring WFS Suite according to customer business requirements using

Handle complex issues including administrative and configuration challenges with

assistance

Communicate roadblocks and see out guidance in a timely manner

Write complex formulas that leverage mathematical and/or programming skills

Perform unit and system testing of configured application to ensure test cases pass as

described by customer requirements

Identify and elevate out of scope requirements to key stakeholders

Support the confirmation and refinement of customer business requirements with key

stakeholders

Responsible for participating and eventually leading, in the gathering and identifying

customer business requirements from users, customers, and other stakeholders. This

includes creating, maintaining business requirement documents, noticeable use cases and

process diagrams.

Understand project scope and implementation approach for assigned projects

Learn how to estimate work effort and communicate with key stakeholders on the project

Participate in facilitation of client workshops either onsite or remotely demonstrating

understanding in best practices during the implementation of Workforce Management

Software

Deliver projects and tasks on time and within budget by effectively managing workload

Attend and participate in team meetings

Follow established processes and best practices to continuously improve skills

Provide project status updates to key stakeholders both internally and externally

Partner with internal teams during project phases to ensure successful customer

implementation

Collaborate with the WFS team to ensure thorough testing of the customers requirements

Assist with roll-out and go-live activities, including data migration and system setup

Become familiar with aspects of labor laws as it pertains to time and attendance rules,

scheduling and leaves of absences.

Proactively participate in training courses and engage in self-directed learning to acquire

the skills and knowledge necessary to achieve success and contribute to the team's

objectives

Understand the customer needs in the development of strategic plans

Troubleshoot issues and escalating problems to appropriate team members

Maintain accurate and timely records of billable and non-billable hours to ensure project

profitability and meet utilization targets

Ensure adherence to WorkForce Software's established documentation standards and

methodologies

Identify opportunities to improve our product offerings based on customer feedback. ##LI-DNI

Obtain and maintain certification in WFS Product Suite applications required to perform the

role

Learn WFS product configuration requirements (i.e., naming conventions, importing

templates, database structure, customizations, proper sequencing)

Responsible for configuring WFS Suite according to customer business requirements using

Handle complex issues including administrative and configuration challenges with

assistance

Communicate roadblocks and see out guidance in a timely manner

Write complex formulas that leverage mathematical and/or programming skills

Perform unit and system testing of configured application to ensure test cases pass as

described by customer requirements

Identify and elevate out of scope requirements to key stakeholders

Support the confirmation and refinement of customer business requirements with key

stakeholders

Responsible for participating and eventually leading, in the gathering and identifying

customer business requirements from users, customers, and other stakeholders. This

includes creating, maintaining business requirement documents, noticeable use cases and

process diagrams.

Understand project scope and implementation approach for assigned projects

Learn how to estimate work effort and communicate with key stakeholders on the project

Participate in facilitation of client workshops either onsite or remotely demonstrating

understanding in best practices during the implementation of Workforce Management

Software

Deliver projects and tasks on time and within budget by effectively managing workload

Attend and participate in team meetings

Follow established processes and best practices to continuously improve skills

Provide project status updates to key stakeholders both internally and externally

Partner with internal teams during project phases to ensure successful customer

implementation

Collaborate with the WFS team to ensure thorough testing of the customers requirements

Assist with roll-out and go-live activities, including data migration and system setup

Become familiar with aspects of labor laws as it pertains to time and attendance rules,

scheduling and leaves of absences.

Proactively participate in training courses and engage in self-directed learning to acquire

the skills and knowledge necessary to achieve success and contribute to the team's

objectives

Understand the customer needs in the development of strategic plans

Troubleshoot issues and escalating problems to appropriate team members

Maintain accurate and timely records of billable and non-billable hours to ensure project

profitability and meet utilization targets

Ensure adherence to WorkForce Software's established documentation standards and

methodologies

Identify opportunities to improve our product offerings based on customer feedback. ##LI-DNI

Preferred Qualifications

2-4 Years experience in software implementations

Experience in implementing or training on a packaged software system or highly complex internally developed application

Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel

Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role

Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions

Strong communication skills both written and verbal

Possesses basic problem-solving skills

Experience or ability to read/write SQL and write simple queries

Knowledgeable of and understand common implementation principles and lifecycle

Capability to exercise mature judgement

Demonstrates technical aptitude to learn quickly and adapts to new circumstances

Ability to work on a dynamic, customer-focused team and establish excellent working relationships

Demonstrates a strong desire to grow functionally and technically as a professional consultant

Familiarity with or background in HR, Payroll, or Workforce Management, considered a bonus

Logical and technical mindset that can analyze problems and identify root causes

Awareness of HCM applications and business processes

Experience providing application support for complex software systems, preferred

Familiarity with a report writer such as crystal reports, Cognos, actuate, etc.

Requirements