Technical Associate - Service Desk 5A

Genpact Ltd.; Telangana; Presencial; INR 300.000 - 600.000; Jornada completa

Descripción de la vacante

Genpact Ltd. is seeking a Technical Associate - Service Desk to provide first-level technical support via phone, chat, and remote tools. Troubleshoot Windows and Mac operating systems and handle Active Directory tasks like password resets and account unlocks.

Assist with Office 365/Microsoft 365 issues and basic network troubleshooting. Maintain ticket records, escalate when needed, and own incidents from start to finish.

Formación

• Bachelors required in a relevant field (Engineering/IT).
• Experience in IT service desk or technical support roles.
• Strong knowledge of Windows/Mac OS, AD, and Office 365.

Responsabilidades

• Provide first-level technical support via phone, chat, and remote tools.
• Troubleshoot Windows and Mac operating systems.
• Handle Active Directory tasks such as password resets and account unlocks.
• Support Office 365/Microsoft 365 related issues.
• Perform basic network troubleshooting.
• Log, categorize, track, and resolve incidents and service requests.
• Escalate unresolved issues to Level 2/3 support teams.
• Maintain accurate ticket documentation and knowledge base updates.
• Take ownership of incidents from creation to closure.

Conocimientos

IT Service Desk

Mac OS Support

Windows Support

Office 365

Active Directory

Networking

English Proficiency

Educación

Bachelors - Computer Engineering

Bachelors - Database Management

Bachelors - Information Systems

Bachelors - Information Technology

Bachelors - Network Engineering

Descripción del empleo

Technical Associate - Service Desk

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Provide first-level technical support via phone, chat, and remote support tools. Troubleshoot Windows and Mac operating systems. Support Active Directory tasks such as password resets and account unlocks. Handle Office 365/Microsoft 365 related issues. Perform basic network troubleshooting. Log, categorize, track, and resolve incidents and service requests. Escalate unresolved issues to Level 2/Level 3 support teams. Maintain accurate ticket documentation and knowledge base updates. Take ownership of incidents from creation to closure.

Windows and Mac troubleshooting

• Windows and Mac troubleshooting
• Active Directory Microsoft Office / Microsoft 365 Basic Networking
• Outlook support Printer and peripheral troubleshooting
• Laptop/Desktop support

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Database Management
• Bachelors - Information Systems
• Bachelors - Information Technology
• Bachelors - Network Engineering

Certifications

• Certified Cloud Security Professional (CCSP) - International Information System Security Certification Consortium (ISC²)
• Certified Information Systems Security Professional (CISSP) - Workforce Academy Online
• CompTIA Security+ - ComptiaComptia
• ISO 27001 Lead Auditor - IRCLASSIRCLASS
• Microsoft Certified: Azure Security Engineer Associate - MicrosoftMicrosoft

Required Skills

• Agile Methodology, BIZ dedicated, Business Continuity Planning (BCP), Collaboration Tools, Design Thinking, Engineering Services, Field Support, Inclusion, IT Service Desk, Mac OS Support, Personal Effectiveness, Workplace Services Language English (Required)
• Language Proficiency - Advanced - C1

Additional Job Location - Job Type Regular

Master Skill List - Service Desk

Remote Type - Office Work

Shift - Rotating (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.