Engineer - Service Desk P 4A

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Hyderabad; Hybrid; INR 400,000 - 640,000; Full time

Job summary

Genpact in Hyderabad is seeking an Engineer - Service Desk P to monitor and manage IT infrastructure, troubleshoot issues, and perform maintenance. The role collaborates with cross-functional teams to deploy new technologies, document processes, and uphold security standards while delivering end-user support in a fast-moving environment.

Ideal candidates have a relevant bachelor's degree, strong English communication, and a proactive, service-oriented mindset.

Qualifications

• Bachelors degrees listed (Computer Engineering, Database Management, Information Systems, IT or Network Engineering).
• English language proficiency is required (English – Proficient).
• Experience with IT service management and security basics is beneficial.

Responsibilities

• Monitor and manage IT infrastructure to ensure uptime and performance.
• Troubleshoot hardware and software issues to identify root causes and implement solutions.
• Perform regular system maintenance tasks, such as updates, backups, and patches.
• Collaborate with cross-functional teams to implement new technologies and improve existing systems.
• Create and maintain documentation for IT processes, procedures, and configurations.
• Implement and maintain security measures to protect systems and data from cyber threats.
• Provide technical support and assistance to end users on IT-related issues.

Skills

ADM-APS

Agile Methodology

Application Maintenance

ERP

End User Computing

Design Thinking

Executive Presence

HR

Inclusion

Storytelling

Education

Bachelor's - Computer Engineering

Bachelor's - Database Management

Bachelor's - Information Systems

Bachelor's - Information Technology

Bachelor's - Network Engineering

Job description

Engineer - Service Desk P

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

• Monitor and manage IT infrastructure to ensure uptime and performance;
• Troubleshoot hardware and software issues to identify root causes and implement solutions;
• Perform regular system maintenance tasks, such as updates, backups, and patches;
• Collaborate with cross-functional teams to implement new technologies and improve existing systems;
• Create and maintain documentation for IT processes, procedures, and configurations;
• Implement and maintain security measures to protect systems and data from cyber threats;
• Provide technical support and assistance to end users on IT-related issues.
• Monitor and manage IT infrastructure to ensure uptime and performance;
• Troubleshoot hardware and software issues to identify root causes and implement solutions;
• Perform regular system maintenance tasks, such as updates, backups, and patches;
• Collaborate with cross-functional teams to implement new technologies and improve existing systems;
• Create and maintain documentation for IT processes, procedures, and configurations;
• Implement and maintain security measures to protect systems and data from cyber threats;
• Provide technical support and assistance to end users on IT-related issues.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Database Management
• Bachelors - Information Systems
• Bachelors - Information Technology
• Bachelors - Network Engineering

Certifications

• Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online

Required Skills

• ADM - APS & OTHERS, Agile Methodology, Application Maintenance, Applications Support, Cloud Applications, Collaboration Tools, Consolidation Management, Design Thinking, End User Computing, Enterprise Resource Planning (ERP), Executive Presence, Human Resources (HR), Inclusion, Personal Effectiveness, Storytelling

Language

English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Service Desk P

Remote Type -

Hybrid

Work Shift -

Night Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.