Analyst - Service Desk S 4A

BrightClaim; Mumbai City; On-site; INR 300,000 - 520,000; Full time

Job summary

Genpact in Mumbai is seeking an Analyst - Service Desk S to provide frontline technical support across phone, email and chat. You will diagnose hardware and software issues, install and configure systems, and create knowledge-base resources for faster resolution.

Ideal candidates have IT service desk experience, strong English, and the ability to collaborate with IT teams to escalate and resolve complex problems in a fast-paced, AI-driven environment.

Qualifications

• English language proficiency required (Intermediate - B1).
• Experience with IT service desk processes and incident management.
• Knowledge of hardware and software troubleshooting basics.
• Familiarity with documentation and knowledge-base maintenance.

Responsibilities

• Respond to customer inquiries and provide technical support via phone, email, or chat.
• Diagnose and resolve technical hardware and software issues.
• Install and configure computer systems and applications.
• Collaborate with IT teams to escalate complex technical issues for resolution.
• Create and maintain technical documentation and knowledge base resources for support purposes.

Skills

Agile Methodology

BIZ dedicated

Business Continuity Planning

Collaboration Tools

Design Thinking

Engineering Services

Executive Presence

Field Support

Inclusion

IT Service Desk

Mac OS Support

Personal Effectiveness

Storytelling

Workplace Services

Education

Computer Engineering

Database Management

Information Systems

Information Technology

Network Engineering

Tools

CompTIA A+

Server+

ITIL Foundation

Microsoft 365 Fundamentals

MS Office Specialist MS Access

Job description

Job Description

Analyst - Service Desk S

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

• Respond to customer inquiries and provide technical support via phone, email, or chat;
• Diagnose and resolve technical hardware and software issues;
• Install and configure computer systems and applications;
• Collaborate with IT teams to escalate complex technical issues for resolution;
• Create and maintain technical documentation and knowledge base resources for support purposes.
• Respond to customer inquiries and provide technical support via phone, email, or chat;
• Diagnose and resolve technical hardware and software issues;
• Install and configure computer systems and applications;
• Collaborate with IT teams to escalate complex technical issues for resolution;
• Create and maintain technical documentation and knowledge base resources for support purposes.

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

CompTIA A+ - New HorizonsNew Horizons, Comptia Server+ - ComptiaComptia, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, Microsoft 365 Certified: Fundamentals - Fundacao BradescoFundacao Bradesco, Microsoft Office Specialist MS Access - MicrosoftMicrosoft

Required Skills

Agile Methodology, BIZ dedicated, Business Continuity Planning (BCP), Collaboration Tools, Design Thinking, Engineering Services, Executive Presence, Field Support, Inclusion, IT Service Desk, Mac OS Support, Personal Effectiveness, Storytelling, Workplace Services

Language

English (Required)

Language Proficiency

Intermediate - B1

Job Type

Regular

Master Skill List

Service Desk S

Remote Type

Office

Work Shift

Any (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.