Analyst - Service Desk S 4A

1401 Genpact India Pvt. Ltd.; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Genpact is seeking an Analyst - Service Desk S to provide frontline technical support for customers in a fast-paced, innovation-driven environment in Mumbai. The role focuses on resolving hardware and software issues, installing and configuring systems, and maintaining up-to-date knowledge resources.

You will work with cross-functional IT teams to escalate complex problems, ensuring timely and effective resolutions.

Qualifications

• Bachelor's degree in computer engineering, database management, information systems, information technology, or network engineering.
• Certifications such as CompTIA A+, ITIL Foundation, Microsoft 365 Fundamentals are beneficial.
• Strong English language skills and ability to diagnose and resolve issues.

Responsibilities

• Respond to customer inquiries and provide technical support via phone, email, or chat.
• Diagnose and resolve technical hardware and software issues.
• Install and configure computer systems and applications.
• Collaborate with IT teams to escalate complex issues for resolution.
• Create and maintain technical documentation and knowledge base resources.

Skills

Agile Methodology

IT Service Desk

Mac OS Support

Collaboration Tools

English Proficiency

Education

Bachelors - Computer Engineering

Bachelors - Database Management

Bachelors - Information Systems

Bachelors - Information Technology

Bachelors - Network Engineering

Job description

Analyst - Service Desk S

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Respond to customer inquiries and provide technical support via phone, email, or chat;
• Diagnose and resolve technical hardware and software issues;
• Install and configure computer systems and applications;
• Collaborate with IT teams to elevate complex technical issues for resolution;
• Create and maintain technical documentation and knowledge base resources for support purposes.

• Respond to customer inquiries and provide technical support via phone, email, or chat;
• Diagnose and resolve technical hardware and software issues;
• Install and configure computer systems and applications;
• Collaborate with IT teams to elevate complex technical issues for resolution;
• Create and maintain technical documentation and knowledge base resources for support purposes.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Database Management
• Bachelors - Information Systems
• Bachelors - Information Technology
• Bachelors - Network Engineering

Certifications

• CompTIA A+ - New HorizonsNew Horizons
• Comptia Server+ - ComptiaComptia
• ITIL Foundation Certificate in IT Service Management - AxelosAxelos
• Microsoft 365 Certified: Fundamentals - Fundacao BradescoFundacao Bradesco
• Microsoft Office Specialist MS Access - MicrosoftMicrosoft

Required Skills

• Agile Methodology
• BIZ dedicated
• Business Continuity Planning (BCP)
• Collaboration Tools
• Design Thinking
• Engineering Services
• Executive Presence
• Field Support
• Inclusion
• IT Service Desk
• Mac OS Support
• Personal Effectiveness
• Storytelling
• Workplace Services Language English (Required)
• Language Proficiency - Intermediate - B1

Additional Job Location - Job Type Regular Master Skill List - Service Desk S Remote Type - Office Work Shift - Any (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We’re an agentic and advanced technology solutions company that runs mission‑critical operations for the world’s leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you’ll be in it. At Genpact, your expertise grows because you’re inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you’ll work on real challenges that change how the world’s leading companies operate. There’s a lot to learn here, and room to grow.