Tech Lead - Enterprise Application ServiceNow N 4C

BrightClaim; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Genpact is seeking a ServiceNow Lead to design, develop, and implement ServiceNow solutions, guiding architecture and delivery in a fast-moving, AI-driven environment.

You will mentor teammates, collaborate with stakeholders to gather requirements and define project scope, stay current with releases, and push innovative, value-driven outcomes for global enterprises.

Qualifications

• Qualifications include Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering.
• ServiceNow CSA certification is preferred.

Responsibilities

• Lead the design, development, and implementation of ServiceNow solutions.
• Provide technical guidance and mentorship to team members.
• Collaborate with stakeholders to gather requirements and define project scope.
• Perform configuration, customization, and integration of ServiceNow platform components.
• Ensure adherence to best practices and standards in ServiceNow development.
• Troubleshoot and resolve technical issues in the ServiceNow platform.
• Conduct knowledge transfer sessions and training for end users and support teams.
• Stay up-to-date with ServiceNow releases, features, and industry trends.

Skills

Agile Methodology

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

People Leadership

Personal Effectiveness

Risk Management

ServiceNow Platform

Storytelling

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

ServiceNow Certified System Administrator (CSA) - UdemyUdemy

Job description

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Lead the design, development, and implementation of ServiceNow solutions;
• Provide technical guidance and mentorship to team members;
• Collaborate with stakeholders to gather requirements and define project scope;
• Perform configuration, customization, and integration of ServiceNow platform components;
• Ensure adherence to best practices and standards in ServiceNow development;
• Troubleshoot and resolve technical issues in the ServiceNow platform;
• Conduct knowledge transfer sessions and training for end users and support teams;
• Stay up-to-date with ServiceNow releases, features, and industry trends.

• Lead the design, development, and implementation of ServiceNow solutions;
• Provide technical guidance and mentorship to team members;
• Collaborate with stakeholders to gather requirements and define project scope;
• Perform configuration, customization, and integration of ServiceNow platform components;
• Ensure adherence to best practices and standards in ServiceNow development;
• Troubleshoot and resolve technical issues in the ServiceNow platform;
• Conduct knowledge transfer sessions and training for end users and support teams;
• Stay up-to-date with ServiceNow releases, features, and industry trends.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

ServiceNow Certified System Administrator (CSA) - UdemyUdemy

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, People Leadership, Personal Effectiveness, Risk Management, ServiceNow Platform, Storytelling

Language

English

Language Proficiency -

Advanced - C1

Job Type

Regular

Master Skill List -

Enterprise Application ServiceNow N

Remote Type -

Office

Work Shift -

Any (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.